Coord Office - HK - FT - Shift 1

Overview

Coordinates the daily operations of a multi-location, multi-provider health care group in accordance with organizational policies and procedures, Federal and State Laws; to optimize patient satisfaction and to achieve financial goals of the practice/organization.  Must have the ability to remain calm and exhibit tact in stressful and/or delicate situations and have the ability to handle confidential issues with discretion.

Responsibilities

• Assists with development and implementation of business operation plans by establishing and monitoring business processes to ensure effective and efficient clinical operations.
• Provides oversight for the overall day to day operations of assigned practices and clinics.
• Develops, implements, and oversee systems for the purchase of materials, supplies, and equipment.
• Assists with management of facilities and maintenance activities in coordination with landlords to meet the organization’s needs.
• Provides input for development and implementation of marketing and communication plans in coordination with Marketing Department.
• oordinates recruitment, orientation, and retention process of practice staff through development of an effective staffing strategy while fostering growth and development of clinical and non-clinical staff.
• Assists with establishment and monitoring of business processes to ensure effective and efficient clinical operations (patient flow, physician schedules, credentialing, referral management, patient satisfaction, patient safety, quality improvement, pharmaceutical supply control, etc)
• Assists with control of staffing and expenses, optimizing revenue, and timely and effective operational reporting while ensuring compliance with policies and procedures.
• Provides oversight of revenue cycle management and accounts receivable management.
• Communicates effectively with all departments, personnel, senior management, medical staff, patients and visitors.
• Maintains professional growth and development through continuing education either by formal education every four to five years, seminars or workshops pertinent to job at least annually, reading management related articles and books in related field. Evaluates changing demographics, legal and governmental regulations, and technical developments in the field and develop new programs responsive to such needs.
• Establishes a monitoring and evaluation process that provides a timely, continuous effort to improve care, enhance utilization of available resources and to reduce risks and hazards within the hospital using the PDCA (Plan, Do, Check, Act) Model.
• Ensures that department meets all applicable Federal and State Governmental agency standards, Joint Commission standards, industry/professional standards, the Organization’s Corporate Compliance Code of Conduct and Policy standards, and organization wide policy.
• Accepts other duties as needed or assigned.

Qualifications

Education: Preferred Education – A.A.S. degree or higher, minimum of 5 years of healthcare experience or equivalent of education and experience.

Experience:  Preferred five years healthcare experience or equivalent of education and experience.

Additional Skills/Abilities: Capable of working under conditions of:  contact with patients under wide variety of circumstances; exposed to unpleasant elements (accidents, injuries, and illness); subject to varying and unpredictable situations; handles emergency or crisis situations; occasionally subjected to irregular hours; occasional stress due to multiple calls and inquiries.  Capable of working overtime as required.  Able to read, write and speak the English language.