What are the responsibilities and job description for the Client Account Coordinator, Uxbridge area position at HH Global?
Who We Are
HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.
With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.
Purpose of the Job
Our Account Executives work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time.
You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administration support to ensure the smooth running of our activities.
The areas of spend under management with this FMCG client are 2D / 3D Print and Point of Sale Materials (POSM) solutions.
This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary - you must be able to easily access Uxbridge.
Key Responsibilities
- Support the Client Engagement team in delivering exceptional service, building and maintaining a full understanding of HH Global’s capabilities
- Produce detailed specifications for internal and external parties, ensuring essential requirements such as technical details and key dates are captured
- Brief suppliers on client requirements and then monitor projects to ensure they are delivered to specification, on time and in line with SLA - recording activity and progress using the designated company tools
- Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking distributing various internal and client reports
Knowledge, Skills Experience
- Business Administration experience within a client services team where you are directly engaging with clients - experience in Print and POSM would be highly advantageous
- Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously
- A keen eye for detail plus developed time management and prioritization skills
- Excellent communication skills - verbal, written presentation
- MS 365 capability especially Outlook, Excel, PowerPoint Word
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We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.
We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com
Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.