What are the responsibilities and job description for the Customer Service Representative position at HH Brown Shoe?
We are looking for a full-time E-Commerce Customer Service Specialist to join our customer service team. This position is responsible for assisting customers with online orders, product questions, order status, returns, exchanges, and other e-commerce-related inquiries.
The ideal candidate is friendly, professional, dependable, and comfortable assisting customers through multiple communication channels. This position will primarily handle incoming customer phone calls and live chat, while also providing support through email and other customer service channels as needed.
This is an in-office position and requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced e-commerce environment.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Schedule
- Full-time
- Monday through Friday
- 8:30 AM – 5:00 PM
- In-office position
Responsibilities
- Answer incoming customer phone calls and provide professional, courteous assistance.
- Respond to customers through live chat in a timely and helpful manner.
- Assist customers with online orders, order status, shipping, product information, returns, exchanges, and general website questions.
- Process and update customer orders as needed.
- Research and resolve customer concerns and order issues.
- Communicate with customers through phone, live chat, email, and other available channels.
- Provide accurate information regarding products, pricing, promotions, shipping, and company policies.
- Assist customers with navigating the e-commerce website and placing orders when needed.
- Maintain accurate notes and records of customer interactions and order activity.
- Escalate customer issues to the appropriate department when necessary.
- Communicate and coordinate with warehouse, fulfillment, and other internal departments to resolve customer issues.
- Maintain a positive, empathetic, and professional attitude with customers at all times.
- Handle multiple customer inquiries and tasks while maintaining accuracy and efficiency.
- Assist other members of the customer service team with administrative and e-commerce-related tasks as needed.
- Provide feedback and suggestions to improve the customer experience and e-commerce processes.
Requirements
- High school diploma, GED, or equivalent.
- Previous customer service, retail, call center, or e-commerce experience preferred.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving skills.
- Ability to remain calm and professional in high-stress situations.
- Comfortable speaking with customers over the phone and communicating through live chat.
- Ability to multitask and prioritize work in a fast-paced environment.
- Strong attention to detail and accuracy.
- Working knowledge of Microsoft Office products.
- Basic computer skills and the ability to learn new software and systems.
- Ability to work independently and as part of a team.
- Dependable and punctual with a positive attitude.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $20