What are the responsibilities and job description for the Customer Service Administrator position at HG Printing & Graphics?
Overview
We are seeking a dedicated and detail-oriented Customer Service Administrator to join our team. This role is essential in providing exceptional customer support and ensuring smooth operations. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle multiple tasks efficiently. Multilingual abilities are a significant advantage in serving our diverse clientele.
Responsibilities
- Provide outstanding customer service and support to clients via phone, email, and in-person interactions.
- Manage data entry tasks accurately and efficiently, ensuring all client information is up-to-date.
- Handle outbound calling to follow up on inquiries and maintain client relationships.
- Assist with sales activities by promoting services and products to clients.
- Maintain organized records of customer interactions and transactions, including cash handling when necessary.
- Utilize applications for reporting, documentation, and communication purposes.
- Collaborate with team members to analyze service trends and improve client satisfaction.
- Uphold professional phone etiquette while communicating with clients and addressing their needs.
Experience
- Previous experience in customer service or client services is preferred.
- Familiarity with call center environments is a plus.
- Strong attention to detail for accurate data entry.
- Proven ability to manage multiple tasks effectively while maintaining a high level of professionalism.
- Experience in sales or outbound calling is advantageous. Join us where your contributions will play a vital role in enhancing our customer experience!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $15 - $18