ENGLISH / URDU or BENGALI - CARE COORDINATOR WITH HOME CARE EXPERIENCE ONLY!

Home Family Care is seeking for a Care Coordinator with Home Care Experience for the English/Urdu or English/Bengali position .

If you do not have experience in Home Care in an office setting, otherwise, we will not consider your application.

This position requires attention to detail, communication, and documentation.

You will be dealing with patients and aides directly and collaborating with the intake / Clinical department.

Responsibilities:

• Serve as the primary point of contact for the patients and their families, addressing any concerns or questions.
• Facilitate communication between patients, families, and caregivers to ensure continuity of care.
• Manage telephone calls in a supportive, reassuring manner for patients, families, and healthcare professionals.
• Schedule and coordinate home care services, ensuring timely and efficient delivery of care.
• Maintain a schedule of all services per month.
• Verify attendance.
• Submit time sheets accurately in a timely manner for payroll purposes.
• Cover open cases as they occur.
• Locate coverage for open cases created by call outs.
• Communicate weekly regarding scheduling, availability, attendance, and assignment.
• Complete pre-billing on a weekly basis.
• Document all covered cases and open cases in the scheduling system in real-time.
• Maintain accurate and up-to-date patient records and documentation.
• Assist with the screening of caregivers.
• Manage patient intake and discharge processes.
• Handle scheduling, billing, and other administrative tasks as needed.
• Develop and implement strategies for retention.
• Maintain patient confidentiality and privacy.
• Ensure compliance with company policies and procedures.

Skills:

• Must be fluent in Urdu/ English or Bengali/English
• Previous scheduler experience is preferred
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work independent and as part of a team.
• Ability to handle a fast-paced environment and deadlines
• Strong phone customer service skills

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Language:

• Bengali or
• Urdu

Benefits:

• Health insurance
• Paid time off and holidays
• Paid sick time
• Competitive Salary

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Home Care Coordinator: 1 year (REQUIRED)

Job Types: Full-time, Contract

Pay: $24.00 - $27.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience:

• HOME CARE : 1 year (Required)
• CARE COORDINATOR: 1 year (Required)

Language:

• URDU (Preferred)
• BENGALI (Preferred)

Work Location: In person

Salary : $24 - $27