What are the responsibilities and job description for the Customer Success Manager position at HFB Technologies?
Company Overview
HFB Technologies is a dynamic leader in the website design and SEO industry, dedicated to helping businesses succeed through innovative digital solutions. Our mission is to deliver high-quality, engaging websites and effective SEO strategies that drive results and foster growth.
Summary
We are seeking a Customer Success Manager to join our team in St George, UT. Based in our vibrant office, you will play a crucial role in ensuring our clients achieve their digital marketing goals while maintaining exceptional service standards. This position offers an exciting opportunity to contribute to our company's growth and client satisfaction.
Responsibilities
- Build and maintain strong relationships with clients to understand their needs and objectives.
- Coordinate with internal teams to deliver tailored website and SEO solutions.
- Monitor client progress and satisfaction, providing proactive support.
- Identify opportunities for upselling or expanding services based on client needs.
- Manage project timelines and deliverables to ensure timely execution.
- Serve as a trusted advisor for clients on digital marketing best practices.
- Collaborate with sales teams to facilitate smooth onboarding of new clients.
- Provide feedback to improve service offerings based on client interactions.
Qualifications
- Proven experience in account management or customer success roles within the digital marketing or tech industry.
- Strong communication and interpersonal skills.
- Familiarity with CRM tools such as Salesforce.
- Ability to analyze client data and provide actionable insights.
- Experience working with SaaS platforms is a plus.
- Demonstrated ability to manage multiple projects simultaneously.
- Passion for helping clients succeed and achieving results.
- Bachelor’s degree in Business, Marketing, or related field preferred.
Call-To-Action
Join us at HFB Technologies and be part of a passionate team committed to transforming digital presence. If you thrive on building relationships and delivering exceptional results, we want to hear from you—embark on your next adventure with us today!'
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $23 - $27