Implementation Consultant

About You

Are you an experienced Implementation Consultant with a strong technical background delivering and configuring software and data solutions for customers?

Do you enjoy solving complex business problems, working directly with customers, and using SQL, scripting, APIs, and data migration tools to develop solutions that meet varying customer requirements?

Are you comfortable managing multiple customer implementations simultaneously while partnering with project managers, technical teams, and customers to deliver projects on time and to budget?

Most importantly, can you combine strong technical skills with excellent customer service, taking ownership of implementations from configuration and data migration through testing, UAT, training, and ongoing support?

The Role

As an Implementation Consultant, you will be responsible for delivering and configuring software and data solutions for our customers, ranging from smaller product implementations to larger implementation and data migration projects.

The role requires a combination of technical expertise, project delivery, and customer relationship management. You will frequently write SQL scripts, use scripting languages and Java-based tools, work with APIs and data interfaces, and perform data analysis, manipulation, migration, and validation.

Working closely with customers, project managers, Development, Service Desk, and other internal teams, you will support projects throughout the implementation lifecycle. This includes requirements gathering, configuration, data migration, testing, UAT support, documentation, customer training, and implementation support.

You will manage multiple customer implementations at various stages, build strong client relationships, and serve as a subject matter expert for your assigned software areas. Knowledge of payroll software implementation projects would be an advantage.

Key Responsibilities:

• Deliver software implementations for customers, ranging from smaller add-on modules to larger implementation and data migration projects.
• Manage multiple customer implementations simultaneously while working with project managers to meet agreed timelines, requirements and budgets.
• Configure software solutions based on customer requirements across cloud-hosted and on-premises environments.
• Write advanced SQL scripts, including Oracle SQL, to support data analysis, configuration, migration and customer data updates.
• Use scripting languages and Java-based tools to perform data manipulation, migration and other technical implementation activities.
• Develop data interfaces and ad-hoc ETL scripts to support customer data requirements.
• Work with REST APIs, standard HTTP methods and SFTP servers to support integration, data transfers and migrations.
• Conduct data migrations from legacy systems and other external sources into Heywood platforms.
• Use business intelligence and reporting tools, such as Tableau, Power BI or similar solutions, to analyze and visualize customer data when required.
• Support the configuration of websites and related services using Amazon Web Services where required.
• Act as a lead consultant on assigned projects and participate in regular customer checkpoint calls, project meetings and strategy discussions.
• Build and maintain strong customer relationships throughout the implementation lifecycle while delivering a high standard of professional service.
• Produce implementation documentation, project estimates, process documentation, customer guides and other materials required for project delivery and sign-off.
• Support customers through User Acceptance Testing (UAT), developing test plans, troubleshooting issues and supporting acceptance of new modules.
• Deliver customer and internal training through virtual or onsite sessions, presentations, exercises and collaborative learning.
• Provide third-line technical support to the Service Desk on an ad hoc basis, investigating and resolving complex software and implementation-related incidents.
• Collaborate with Development, Release and Deployment teams on product refinement, software testing, release readiness and quality assurance activities.
• Act as a subject matter expert for assigned software products and services, providing guidance across departments when required.
• Maintain implementation processes and procedures in Atlassian Confluence and use Jira to raise, track and review change requests.
• Continually identify opportunities to improve implementation processes, customer experience, product quality and operational efficiency.

About Us

Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.

Working for an expanding established market leader, you will have a real voice to influence our evolution. Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a down-to-tools day ("Hive Day") and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.

We also reward our hard work through regular socials, organized by our people. Social events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more.

We are committed to a hybrid working model, combining remote and office-based working.

EDI Statement

As an equal opportunities’ employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply for and join Heywood.

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