Regional Store Operations Supervisor

Job Overview:

The Regional Store Operations Supervisor will oversee and manage the operations of multiple

Heytea stores within a specified region, ensuring operational excellence, team development, and

brand consistency. This role focuses on both new store launches and the continuous

improvement of existing stores. The ideal candidate will have a strong background in multi-unit

management, demonstrated leadership abilities, and the drive to deliver exceptional customer

service and business outcomes. We are looking for a dynamic individual with experience in

fast-paced retail or food service environments who is adaptable to the evolving needs of our

growing brand.

Key Responsibilities:

• Store Opening and Expansion:

Collaborate with business partners to support team recruitment, onboarding, and training.

Participate in the planning and preparation of new store openings, including operational testing

and compliance checks.

Ensure smooth and timely execution of new store launches, adhering to all regulatory

requirements.

• Store Standardization and Compliance:

Conduct regular audits of stores to ensure compliance with Heytea's brand standards and local

regulatory requirements, including health, safety, and labor laws.

Provide support to stores in managing inventory and equipment, tracking stock levels, and

ensuring operational efficiency.

Guide store teams in product merchandising and presentation, conducting regular performance

assessments to ensure brand alignment.

• Store Performance Optimization:

Collaborate with store managers to track and enhance sales performance, operational efficiency,

and customer satisfaction.

Assist in implementing and overseeing employee performance reviews and professional

development plans to meet company objectives.

Monitor and elevate customer service levels, ensuring the delivery of Heytea's signature

customer experience across all stores.

• Team Development and Talent Management:

Work with partners and store managers to build effective team structures, establishing clear roles, responsibilities, and career development pathways.

Provide ongoing training and mentorship to store managers and team members, promoting

professional growth and operational excellence.

Facilitate leadership development programs and succession planning to ensure a pipeline of

qualified talent for future expansion.

• New Supervisor Onboarding and Development:

Support the onboarding and training of new Regional Supervisors, providing them with the tools

and knowledge needed to manage their assigned stores effectively.

Collaborate with the broader operations team to continuously improve training programs and

operational processes.

Qualifications:

• Industry and Operational Experience:

A minimum of 3 years of experience in multi-unit management, preferably in the food and

beverage industry, with expertise in store operations, sales strategies, inventory control, and

team leadership.

Proven ability to manage and optimize the operations of multiple store locations simultaneously,

driving both top-line growth and operational efficiency.

• Cross-Cultural and International Experience:

Experience working in or managing operations in international markets is preferred, with a deep

understanding of cultural diversity and the ability to adapt strategies to different regional

markets.

Strong knowledge of U.S. labor laws, health and safety regulations, and employment standards,

with experience ensuring compliance across multiple locations.

• Leadership and Problem-Solving Skills:

Exceptional problem-solving abilities, with a track record of independently addressing

operational challenges and driving business results.

Excellent communication skills, with the ability to effectively manage relationships with store

managers, team members, and business partners.

Demonstrated leadership in fostering team collaboration, motivation, and alignment with

company goals.

• Talent Development and Coaching:

Experience in talent management, including team building, coaching, and developing

high-performing store managers and staff.

Strong ability to mentor new leaders and provide guidance in operational best practices, ensuring

that teams are aligned with the company’s vision and values.

• Additional Requirements:

Proficiency in financial management, including budgeting, forecasting, and performance

monitoring.

Flexibility to travel frequently within the region (California and New York).

Ability to work in a fast-paced environment and adapt to the changing needs of a growing

business.

工作职责：

• 理解并执行公司开店目标

协助合作伙伴完成团队组建及培训。参与新店筹备并提供支持，包括压力测试和验收。支持新店开业运营相关工作，确保顺利开店。

• 校准区域门店标准：

完成区域内门店标准化的核查与调整，确保品牌统一性。协助门店完成相关物料和设备管理，追踪库存管理情况。指导门店进行产品和陈列标准的优化，并进行巡店考评。

• 提升既有门店的经营管理水平：

追踪并提升门店销售业绩，协助门店提升经营管理水平，落实门店的绩效考核。协助门店提升客户服务、运营效率和员工的职业素养，推动整体管理水平。

• 协助合伙人完成梯队搭建与人才培养：

辅导合伙人团队的人员管理与梯队培养，制定清晰的晋升路径。提供员工培训支持，协助门店提升运营水平，并为新晋管理层提供带训和监督。

• 参与带训新督导岗位：

参与新督导的带训工作，讲解督导岗位的角色与职责，帮助新督导尽快进入角色。提升新督导的运营标准化能力，推动新督导团队的整体成长。

任职资格：

• 行业经验：

具备 3 年以上大型茶饮或餐饮加盟品牌督导/店经理工作经验，能独立负责多家门店的运营和管理。

• 海外工作经验：

了解海外市场和文化，具备在海外工作或管理的经验。熟悉并掌握营运管理、销售策略、订货管理等方面的知识和实践经验。

• 沟通与领导力：

具备较强的独立解决问题能力，能够在压力下完成任务。具有亲和力和良好的协调沟通能力，能够与团队保持良好合作关系，提升团队士气。

• 培训与辅导能力：

具备梯队搭建和人才培养的经验，能够为合伙人和门店团队提供指导和支持，推动团队成长。

Equal Opportunity Statement:

Heytea is an equal opportunity employer. We celebrate diversity and are committed to creating

an inclusive environment for all employees. All qualified applicants will receive consideration for

employment without regard to race, color, religion, gender, gender identity or expression, sexual

orientation, national origin, genetics, disability, age, or veteran status, in compliance with

applicable federal, state, and local laws.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Health insurance

Experience:

• Store management: 2 years (Preferred)

Language:

• Chinese (Required)

Work Location: In person

Salary : $75,000 - $85,000