Customer Service Representative

US-Ohio-Burton

Overview

To provide customer service, including receiving, entering, and updating orders, communicating order status to customers, gathering marketing and formula information, and answering customer questions, requests, and complaints.

Responsibilities

• Manage all customer communications with speed and accuracy.
• Build solid relationships with the customer base by providing order updates regularly.
• Manage purchase orders from entry to completion.
• Communicate any delays or order changes to the customer.
• Prepare documentation of customer communications.
• Coordinate with Schedulers any sudden changes or cut ins of emergency orders.
• Create End of Day reports for Scheduling and Shipping departments.
• Develop relationships with outside Sales Representatives concerning their customer base to better serve the customer.
• Recognize customer order histories that may affect budget and planning.
• Identify and contact customers that have not ordered within a time frame.
• Travel to other HEXPOL locations or to customers may be required.
• Perform any other project/task as assigned by Management.
  
  

Qualifications

• High School diploma or equivalent. Associates Degree in Business Administration or related field preferred. Experience may be considered in lieu of education.
• Five (5) years' related work experience in a manufacturing environment.
• Two (2) years' experience in customer service in the manufacturing industry preferred.
• Strong written, verbal, and interpersonal communication skills.
• Strong computer/systems skills - MS Office (Excel/Word/PowerPoint/Outlook).
• Ability to manage competing demands and deal with frequent changes, delays or unexpected events through organization, prioritization, and problem-solving skills.
• Ability to work effectively in a fast-paced environment establishing priorities and managing multiple tasks and demands.
• Good cooperation and collaboration skills.
• Attention to detail, high energy, self-motivated and self-reliant.
• Ability to handle multiple tasks and meet tight deadlines.
• Ability to interact well with all personality types.
  
  

Additional Information

HEXPOL Compounding Americas (HCA) is an essential early contributor to the global value chain responsible for the safety, quality, and performance of rubber compounding products and components used by original equipment manufacturers across a range of industries. Sectors served include automotive and transportation; building and construction; consumer and healthcare; oil and gas; industrial; energy, wire and cable; and rollers.

As a Valued HEXPOL Employee, We Offer

• Competitive salary
• Annual variable bonus plan
• Generous benefits package: Health, Dental, Vision, STD, LTD, Life, 401k match
• Paid time off
• Paid holidays
• Employee assistance program
  
  

HEXPOL Compounding Americas is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

HEXPOL maintains a strict policy of not accepting unsolicited resumes from staffing agencies or third-party recruiters. We do not engage with agencies without a current, signed agreement in place. Any resume submitted in the absence of such an agreement will be considered the property of HEXPOL with no obligation to pay referral or placement fees.