What are the responsibilities and job description for the Service Delivery Manager position at Hexaware Technologies?
Job Description:
Service Delivery Manager is the interface between the offshore team and Client leadership.
Responsible for managing the team of testers and leads, provides oversight on test practices, and suggests methods to optimize the organization's process
Responsibilities
- Serve as the main point of contact for the Program Manager
- Host a weekly 1:1 meeting with the Client Program Manager
- Serve as the first escalation point of contact for program execution
- Report and mitigate blockages, delays and complications
- Communicate plan/updates/status to Client stakeholders
- Perform postmortem failure analysis and build a process of improvement
- Demonstrate ability for independent problem solving and self-learning
Qualifications
- 20 years of overall experience with 10 years in Leading Testing projects
- Experience with a track record of managing large programs involving globally distributed team
- High knowledge of all QA methodologies and standards
- Excellent numerical skills and understanding of data analysis/statistical methods
- Excellent people management skills while managing large globally distributed teams
- Possess qualities like great attention to detail and ability to define, experience in tracking KPIs and SLAs
- Excellent report the same back to client
- Have excellent organizational and leadership abilities in addition to experience of interfacing with third party vendors
- Ability to work in a fast-paced environment involving multiple stakeholders based in different locations