Customer Solutions Representative

HEXA CONTAINMENT

OFFICIAL JOB DESCRIPTION

Customer Solutions Representative

Houston, TX | Full-Time | On-Site

$50,000 base salary

Strong performers earn up to $60,000 in year one through our performance comp plan

START HERE. GO FAR.

This is a first-job-out-of-college role — and we mean that as the pitch, not the fine print.

If you’re a recent graduate looking for the place where a real career starts — not a stepping-stone job, not a placeholder, but the actual foundation of something bigger — keep reading. If you’re looking for a quick title or a remote gig, this isn’t it.

About HEXA

HEXA Containment is a technology-enabled solutions company serving some of the most demanding industrial markets in the country — energy, aerospace, environmental services, and beyond. We build and deliver containment and environmental protection systems that customers depend on when it matters most.

We are a team that keeps score. We celebrate wins loudly and learn from losses fast. We move fast, we build things, and we grow people who are hungry to grow themselves. We are not a legacy industrial company — we are out in front of the market.

Our promise to every customer: Fast. Easy. Always Available.

What You’ll Do

As a Customer Solutions Representative, you are the engine of HEXA’s customer relationships. This is the proving ground — the role where you show us what you’re made of. Day to day, you will:

•    Handle inbound customer calls and deliver service that makes HEXA easy to do business with

•    Create quotes for customers — accurately and fast

•    Follow up on those quotes and close them

•    Handle order issues, own the problem, and see it through to resolution

•    Work across our CRM and internal platforms to keep everything moving

No cold calling. This role is inbound-first. But make no mistake — quoting, following up, and closing is real work, and how well you do it is how you earn what comes next.

Where This Role Can Lead

The Customer Solutions Representative role is where you start at HEXA. For the people who excel here, it’s also where a much bigger career begins.

We won’t promise you a timeline or a guarantee — advancement is earned through performance, and it depends on the business having the right opening at the right time. What we will tell you is this: a significant number of the people across our highest-impact teams started exactly where you would start. As a CSR.

Here’s what excelling as a CSR has opened up for people before you:

The Acquisition Team — For CSRs who prove they can close.

This team executes targeted sales project plans, runs product demos for customers both in-field and virtual, and owns the follow-through that turns those demos into closed business. If you’ve shown you can quote, follow up, and close from the CSR seat, this is a natural next step.

The Account Owner Team — For CSRs who prove they can build and keep relationships.

This team owns account management and growth — monitoring customer activity daily, managing the full order lifecycle, onboarding customers onto our digital sales tools, and making sure HEXA is delivering real value to every account they touch.

The Continuous Improvement Team — For CSRs who prove they think bigger than the task in front of them.

This team runs special projects, leads research and development efforts, conducts root cause analysis studies, and drives the improvements that make the whole company better.

These are real paths that real people at HEXA are on right now. None of them were promised those roles on day one. All of them earned them — by being exceptional in the CSR seat first.

If you’re the kind of person who wants to be measured, wants to compete, and wants to earn your way into something bigger — this is built for you.

Who You Are

You don’t need experience. You need the right wiring.

•    You’re a recent graduate looking for your first real career — not just your next job

•    You love being part of a team more than working alone

•    You thrive when you have a scoreboard to look at — and a gap to close

•    You’re endlessly curious about the customer, the product, and the business

•    You hear feedback as information, not criticism — and you adjust

•    You communicate clearly and confidently on the phone

•    You adapt — when things change, you shift, you don’t freeze

•    You put the team’s success ahead of your own comfort

Bachelor’s degree required, graduated within the last five years, and located within 25 miles of Houston’s Aerospace corridor.

If you played a sport — especially more than one — ran a team, led a group, or competed at anything, we want to hear about it.

The Details

•    $50,000 base salary plus a performance comp plan — strong performers earn up to $60,000 in year one

•    Full-time, fully on-site at our Houston Aerospace corridor office

•    Monday through Friday — this is an in-office role, not hybrid or remote

•    HEXA does not use external recruitment firms

We are interviewing this week. If this sounds like the start you’ve been looking for — apply today.

HEXA Containment | 12000 Aerospace Avenue, Houston, TX 77034 | Official Job Description — Customer Solutions Representative