Client Solutions Manager

HP is seeking a strategic, client-focused Client Solutions Expert to join our growing team. In this role, you will be responsible for the end-to-end execution of direct and programmatic campaigns, ranging from strategic recommendations to post-campaign insights. You will cultivate relationships with key brand and agency partners, driving successful campaign execution, renewals, and long-term partnerships. You will serve as the primary client liaison across multiple accounts, ensuring that campaigns deliver on performance goals while identifying opportunities for growth and innovation in a fast-paced performance-oriented environment.

Key Responsibilities

• Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives

• Lead day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag asset collection, creative development, performance reporting, troubleshooting, and delivery

• Provide best-in-class client service to cultivate trusted relationships to maximize client satisfaction, retention, and growth

• Assist in identifying client needs and implement strategic solutions to help drive partnership

• Collaborate with internal cross-functional teams; sales, business development, project management solutions, ad operations, product, and business analytics to ensure campaign performance is met

• Act as a liaison between clients and internal teams to ensure timely communication, smooth campaign delivery, and prompt sharing of client feedback to contribute to product enhancements

• Analyze and deliver reporting, insights, and results to clients

• Identify and generate client outreach for incremental, upsell, and renewal opportunities

• First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation

• Funnel demand-side needs or revenue blockers to internal teams to ensure HP is well-positioned to grow and retain business

Required Qualifications

• 5- 7 years in Digital Media, with a focus on Sales Support, Account Management, or Project Management

• Direct-sold and programmatic advertising experience

• Strong knowledge of digital media platforms (e.g. DSPs, SSPs, ad servers) and metrics (e.g. viewability, CTR, engagement, ROAS)

• Self-starter with a passion for client success and building solutions from the ground up

• Familiarity with industry jargon and media metrics

• Microsoft Suite proficient

• Proven record of successful client retention and business growth

• Highly strategic, proactive and solution-oriented

• Thrives in a team environment and collaborates well with others

• Strong verbal and written communication skills with the ability to deliver well-positioned presentations

• Ability to multi-task and prioritize based on account tier and urgency on a daily basis

• Strong analytic skills to deliver reporting insights

• Highly organized and keen attention to detail

• Bachelor’s degree or equivalent experience

Preferred Qualifications

• Experience in supporting enterprise-level accounts (i.e. Fortune 100 with $MM budgets) is highly preferred

• Media agency experience is a plus

• People managing experience is a plus

• Understanding of retail media, commerce media, CTV, OTT, and/or native advertising trends

The on-target earnings (OTE) range for this role is $133,600 to $205,750 USD annually with a 80%/20% (salary/incentive) mix. There are additional opportunities for pay in the form of bonuses and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 13 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.