Process & Performance Manager

Title: Process & Performance Manager

Company: Heven AeroTech

Location: Winchester, Virginia

FLSA: Exempt

At Heven AeroTech, we build more than hydrogen-powered drone systems—we build teams that solve meaningful, real-world problems. Our culture is grounded in trust, accountability, and a shared drive for excellence.

We seek individuals who are hungry, humble, and smart—people who take initiative and drive outcomes, continuously improve how work gets done, collaborate without ego, and apply sound judgment in complex, high-tempo environments. Success in this role requires a hungry mindset for driving measurable operational improvements, the humility to partner across teams and learn from the field, and the smarts to turn data into clear, actionable decisions. Here, your ideas matter, your voice is heard, and your growth is supported through hands-on experience and close cross-functional partnership.

Role Overview

The Process & Performance Manager drives continuous improvement and operational efficiency within Heven AeroTech’s Logistics and Manufacturing network. You will monitor and enhance key performance indicators (KPIs) such as on-time delivery, manufacturing throughput, and supply chain performance.

This role combines analytical insight with process leadership to improve operational performance, deploy Lean methodologies, and support global logistics transformation initiatives. Reporting directly to the Director of Logistics, this position is primarily based on-site at our Winchester, VA facility.

Key Responsibilities

• Lead performance management initiatives across facilities and the broader logistics network with a hungry focus on measurable improvement.
• Govern and standardize order-to-invoice and material flow processes in alignment with global operations objectives.
• Drive root cause analysis, performance reporting, and business review cycles (weekly/monthly) focused on logistics and production performance.
• Partner cross-functionally in a humble and collaborative manner to identify and execute process improvements that enhance throughput, quality, and delivery performance.
• Perform detailed data analysis on logistics and manufacturing KPIs to support smart, data-driven decision-making.
• Develop and maintain performance dashboards and automated reports using Business Intelligence tools.
• Translate data insights into actionable recommendations for process improvement.
• Deploy Lean methodologies such as Value Stream Mapping (VSM) and Practical Problem Solving (PPS).
• Foster a culture of continuous improvement across logistics and manufacturing teams through hands-on engagement and leadership by example.
• Facilitate Kaizen workshops and standardization efforts to strengthen process maturity.
• Support enterprise-wide risk and opportunity management related to logistics and supply chain performance.
• Maintain and update the Operations Risk & Opportunity Register.
• Contribute to logistics transformation and digitalization projects.
• Support budget tracking and financial performance alignment with company goals.
• Collaborate with global process and performance teams to share best practices.
• Participate in internal maturity assessments and operational audits.
• Perform other duties as assigned.
  
  

Required Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Industrial Engineering, Data Analytics, or related field (or equivalent experience).
• 3 years of experience in supply chain, manufacturing, or logistics performance management.
• Proven track record in process mapping, KPI monitoring, and continuous improvement initiatives.
• Strong analytical and visualization skills (Excel, Power BI, or similar BI tools).
• Proficiency in ERP/MRP systems (SAP or equivalent).
• Hands-on experience with Lean, Six Sigma, or similar process improvement frameworks.
• Strong communication and stakeholder engagement skills, with the ability to operate in a humble, cross-functional environment.
  
  

Preferred

• Experience in aerospace, automotive, or defense manufacturing environments.
• Lean or Continuous Improvement certification (Green Belt, Kaizen Practitioner, etc.).
• Understanding of ISO and AS9100 quality standards.
  
  

Physical Requirements

• Ability to work in a manufacturing and logistics facility environment on-site in Winchester, VA.
• Ability to sit, stand, and walk for extended periods throughout the workday.
• Occasional lifting, carrying, or moving materials up to 25–40 lbs as needed.
• Ability to navigate production floors, warehouse areas, and office environments safely.
• Visual acuity to analyze dashboards, reports, and operational data on computer screens.
• Manual dexterity for standard computer and office equipment use.
• Ability to travel between facility areas and occasionally support operational floor activities as needed.
• Ability to maintain focus and performance in a fast-paced, high-tempo environment.
  
  

Benefits Overview

Heven AeroTech offers a competitive benefits package designed to support the health, financial security, and overall well-being of our employees and their families. Benefits include medical, dental, and vision coverage, retirement plans, paid time off/sick, and additional protections such as critical illness, hospital indemnity, accident coverage, and short- and long-term disability.

Equal Employment Opportunity Statement

Heven AeroTech is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.