What are the responsibilities and job description for the National Account Manager - DIY position at Hettich America Lp?
National Account Manager, DIY Location: Buford, GA (Hybrid/Remote Options Available) Department: DIY
Position Overview:
Hettich America is seeking an Account Manager to join our DIY team and provide senior-level, customer-facing support. This role will be a critical liaison between our U.S. retail customers and our global teams in Germany. You will be responsible for managing and growing strategic accounts, leading buyer meetings, and negotiating terms that drive mutual growth — all while collaborating closely with internal teams such as Product Management, Sourcing, and Supply Chain.
This position requires deep expertise in hardware retail and prior experience working with large home improvement retailers, with a strong preference for candidates familiar with The Home Depot. This is an individual contributor role with no direct team leadership responsibilities.
- Customer & Account Management: Serve as the primary contact for major retail partners. Lead buyer meetings, line reviews, and strategic discussions to strengthen relationships and drive sales growth.
- Negotiation & Collaboration: Negotiate programs, pricing, and opportunities with merchants and sourcing teams, ensuring alignment with business goals.
- Cross-Functional Support: Partner internally with Product Management, Supply Chain, and Strategic Accounts teams to coordinate program development and execution.
- Market Expertise: Provide hands-on retail knowledge and insights to optimize account strategies, identifying growth opportunities and potential challenges.
- Global Liaison: Facilitate effective communication and project coordination between U.S. retail partners and Hettich’s global teams, including those in Germany.
What You Bring
- Bachelor’s degree or equivalent experience.
- Minimum 3 years’ experience in retail account management, preferably with a focus on large home improvement retailers.
- Strong preference for candidates with direct experience working with The Home Depot.
- Deep knowledge of the hardware retail sector and its operational dynamics.
- Excellent negotiation skills with the ability to communicate clearly, assertively, and professionally in high-level discussions.
- Proficiency with ERP systems, EDI processes, SAP, Microsoft Office (Excel, Word, Outlook), and other relevant business applications.
- Hands-on, proactive, and self-motivated approach to work.
- Collaborative team player with a strong desire to learn and grow.
- Ability to work independently without direct team leadership or delegation responsibilities.
- Competitive compensation and full benefits package including medical, dental, and vision coverage.
- 401(k) plan with company match.
- Company-paid life and disability insurance.
- Paid holidays and generous vacation time (up to 5 weeks), including year-end shutdown.
- Opportunities for international collaboration and career growth.
- Supportive, inclusive company culture focused on continuous improvement, sustainability, and innovation.