What are the responsibilities and job description for the Client Service Representative position at Hess Ridge Animal Hospital?
Veterinary Client Service Representative (CSR)
Hess Ridge Animal Hospital | Parker, CO
Pay: $18.00–$21.00 per hour, based on experience
Job Type: Full-Time
Schedule: Monday–Friday | 10-hour shifts | No Weekends
Love Pets, Love People, and Want to Love Where You Work?
Are you a friendly, organized, and compassionate professional who thrives on helping others? Do you enjoy building relationships, solving problems, and making someone's day a little better?
At Hess Ridge Animal Hospital, we believe exceptional veterinary care starts with exceptional people. We're looking for a Client Service Representative (CSR) who shares our passion for pets, people, and creating an outstanding client experience.
If you're looking for a workplace where you're valued as an individual, supported by your teammates, and encouraged to make a difference, we'd love to meet you!
Who We Are
Hess Ridge Animal Hospital is a locally and privately owned veterinary hospital in Parker, Colorado. Since opening in March 2024, we've grown into a thriving, modern practice with a dedicated team and a reputation for compassionate, personalized veterinary care.
We're proud to offer something a little different:
- A Culture That Cares: We believe in supporting one another, celebrating successes, and creating an environment where everyone feels valued.
- A Fun, Collaborative Team: We work hard, help each other out, and believe there's always room for laughter and a little music.
- Work-Life Balance: No weekends! Enjoy a consistent Monday–Friday schedule that allows you to have a life outside of work.
- The Private Practice Difference: No impersonal corporate environment or call-center mentality. We value authentic relationships with our clients, patients, and teammates.
- Room to Grow: We're a growing hospital where your ideas, contributions, and professional development matter.
What You'll Do
As a Client Service Representative, you'll be an essential part of the Hess Ridge experience. You're often the first person clients connect with and play a key role in helping every pet parent feel welcomed, informed, and confident in their pet's care.
Your day-to-day responsibilities will include:
- Greeting clients and patients with warmth, professionalism, and genuine care.
- Answering incoming calls, scheduling appointments, and responding to client questions efficiently and compassionately.
- Creating a positive, personalized experience for clients from check-in through check-out.
- Communicating hospital policies, services, and recommendations clearly and professionally.
- Maintaining accurate client and patient information in our practice management software.
- Processing payments and assisting with client billing questions.
- Coordinating with veterinarians, technicians, and assistants to ensure smooth communication and efficient patient care.
- Managing multiple priorities while maintaining attention to detail in a fast-paced environment.
- Keeping the reception area organized, clean, and welcoming.
- Navigating sensitive or emotional conversations with empathy, patience, and professionalism.
What We're Looking For
We're looking for someone who genuinely enjoys working with people, takes pride in providing excellent service, and understands the importance of being a dependable teammate.
Our ideal candidate is:
- Friendly & Compassionate: You enjoy connecting with people and know how to make others feel heard and cared for.
- An Excellent Communicator: You're confident, professional, and personable, whether speaking face-to-face, over the phone, or through written communication.
- Organized & Detail-Oriented: You can manage competing priorities, stay focused through interruptions, and keep important details straight.
- A Team Player: You're dependable, adaptable, and willing to jump in wherever help is needed.
- Calm Under Pressure: You can navigate busy days, challenging conversations, and emotional situations with patience and professionalism.
- Proactive & Solution-Oriented: You take initiative, anticipate needs, and look for ways to make the client and team experience better.
Experience:
Previous veterinary reception or medical front desk experience is preferred, but not required. We also welcome candidates with strong customer service experience and a genuine interest in veterinary medicine.
What We Offer
We believe taking great care of our team is an important part of taking great care of our patients and clients.
Compensation:
- $18.00–$21.00 per hour, based on experience and qualifications
Perks:
- No weekends
- Continuing education and professional development opportunities
- A supportive, collaborative team environment
- Opportunities to contribute ideas and grow with our hospital
- A positive workplace where hard work, kindness, and teamwork are appreciated
Ready to Join the Hess Ridge Team?
We're looking for someone who wants more than just a job. We want a teammate who takes pride in helping people, loves animals, and wants to be part of a hospital that genuinely cares about its team and community.
If that sounds like you, we'd love to hear from you!
Apply today and tell us why you'd be a great addition to the Hess Ridge family.
Pay: $18.00 - $21.00 per hour
Expected hours: 20.0 per week
Work Location: In person
Salary : $18 - $21