What are the responsibilities and job description for the Custodial Account Manager Higher Ed position at HES Facilities?
HES Facilities is seeking a highly-qualified individual to serve as Account Manager to support our account base that specializes in custodial services for educational institutions.
The position will be responsible for providing operational support through disciplines that may include custodial services, grounds-keeping and event management.
The position will include close contact with the customer, on-site Directors, and the employees. The overall goal will be the ability to achieve long-term successful relationship with the customers that that will translate into solid financial results for HES Facilities.
This position will require travel.
JOB DUTIES and RESPONSIBILITIES:
Act as an ambassador for HES Facilities values and philosophy, and implement and maintain all necessary programs to achieve Corporate Mission and Goals.
Facilitate and coordinate key personnel and technical / operational processes to ensure internal and external customer satisfaction.
Demonstrate high energy, mobility, initiative, and drive to enhance operations and achieve financial success.
Have passion for training, developing, motivating and investing in team members.
Possess a positive and optimistic attitude.
Must enjoy responsibility, accountability and opportunity to direct your own efforts.
Ability to communicate effectively with wide range of internal and external customers.
Desire to achieve excellence and an aversion to mediocrity.
Ability to delegate, direct and follow up to ensure success in extensive and complex situations.
Pro-active and resourceful in nature.
Committed to self-development and professional growth
REQUIRED QUALIFICATIONS:
- College degree preferred
- Progressive operations management experience in the custodial contracting industry
- Multi-sites and multi-states facilities and custodial management experience required
- Previous experience in a higher education setting preferred.
- Strong organizational skills
- Good computer literacy
- Basic mechanical knowledge
- Excellent oral and written communication skills
- Working knowledge of P & L’s and budgets
- Willing to travel up to 20%
