Assistant Director of Special Services-5012

Job Objective

Provide onsite leadership and direction for all Special Services operations including the selection, direction and training of all associates. This position has supervisory responsibility for more than 12 employees, including one supervisor. The primary focus is to meet and exceed client expectations, and to achieve all corporate goals and objectives.

Essential Functions

This job description should not be interpreted as all inclusive. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

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  Responsible for organizing, scheduling, assigning and performing daily work routines.
• Responsible for proactively communicating schedule adjustments or delays to the administrative assistant and/or clients.
• Must be able to plan and perform cleaning operations, office moves, event set-ups and on-site support, supervise assigned work projects, and coordinate major work projects with the management team.
• Act as an ambassador for our company values and philosophy.
• Provide the leadership and communication skills necessary to build a strong team of trained associates and develop a proactive relationship with the campus at large.
• Truly sensitive to the unique challenges of managing a team in an academic environment.
• Able to communicate effectively with the customer and responsive to client feedback.
• Thoroughly inspect events and work being performed.
• Ensure employees are following safe work procedures.
• Point of contact for all Special Services employees.
• Weekly schedule will vary.

Supervisory Responsibility

• Manage Special Services team members on a daily basis with regard to quantity and quality of work.
• Inspect all event areas frequently to ensure that individual and building inspections meet service level quality standards.
• Utilize computer aided inspection systems and other department provided tools, etc.
• Responsible for ensuring scheduled work is completed and that the team works in an efficient and professional manner at all times.
• Ensure team members adhere to all company and university policies including attendance, professionalism, building security, and key control.
• Discipline and counsel staff in disciplinary actions.

Minimum Qualifications

The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.

Education: Bachelor’s degree preferred

Experience: 3-5 years’ experience managing and supervising custodial services

Skills: Basic custodial knowledge, computer literacy, mechanical knowledge, good oral and written communication skills, and good mathematical competency.

Additionally, must demonstrate:

• Have passion for training, developing, motivating and investing in team members.
• Possess a positive and optimistic attitude.
• Ability to delegate, direct and follow up to ensure success in extensive and complex situations.

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands-on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily.