What are the responsibilities and job description for the Sr Replacement Accts Rep position at Hertz Local Edition?
A Day in the Life:
The Senior Account Representative will assist in new hire training and providing support to the Replacement Accounts Manager, Supervisor, and/or Administrator. The Senior Account Representative requires flexibility in providing back-up support for other Senior and Replacement Accounts Representatives and the handling of special projects as assigned by the Manager. If you enjoy teamwork, this role is for you! This is a challenging, rewarding fleet replacement position with opportunities for additional learning and growth!
We expect the starting salary to be $19.00 per hour commensurate of experience.
What You’ll Do:
- Train new Replacement Accounts employees and existing employees on their job functions.
- Act as a backup for Replacement Accounts Representatives when assistance is needed with their workloads.
- Complete and distribute reports as needed.
- Assist co-workers in upskilling and coaching as needed.
- Report any system issues to Replacement Accounts Manager, Supervisor, or Administrator.
- Assist Replacement Accounts Representatives, Branches, Fleet Replacement Account Managers and Sales with any issues that need special attention.
- Develop a working knowledge of fleet accounts and/or assisted support accounts.
- Lead team huddles.
- Special projects as assigned by Replacement Accounts Manager, Supervisor, or Administrator.
- Conduct rental contract quality audits on assigned Account Representatives.
What We’re Looking For:
- Highschool diploma or equivalent required, associate's degree or higher preferred
- Account Representative or account management experience with a minimum of 6 months in an account representative role required.
- Demonstrate the ability to work well with others
- Strong understanding of the insurance replacement business
- Working knowledge of Microsoft Office (emphasis Excel and Word)
- Experience with frequently used Hertz systems such as HIRMS, HLES, HIRS, EDICAR, GAR and DASH
- Well-developed oral and written communication skills
- Well-developed organizational and problem-solving skills
- Ability to work in a changing environment
- Strong commitment to customer service
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Results driven, ability to make decisions and help solve problems
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Courageous leadership and accountability.
What You’ll Get:
- 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Salary : $19