What are the responsibilities and job description for the Sr. Customer Insights Analyst position at Hertz Local Edition?
This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.
A Day in the Life:
A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.
The starting salary for this role is $75K-80K; commensurate with experience.
What You’ll Do:
- The role primarily consists of analyses of large data sets and business trends to provide insights.
- Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.
- Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.
- Service cross-functional peers and leaders with timely and impactful analyses
- As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.
- Seek and explore new opportunities that will drive meaningful impact.
- Develop new measurement and KPIs to effectively quantify business impact and/or success.
- Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.
- Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.
What We’re Looking For:
- Bachelor’s degree in business related, economics, financial, or analytical discipline required.
- MBA preferred or graduate studies in economics, finance, engineering, or related field.
- Minimum 2 years prior analytical, commercial, marketing, or similar quantitative field experience preferred.
- Minimum 3 years prior work experience, and/or graduate degree in lieu of experience, in related field.
- Preferred experience in the travel, tourism, or hospitality industry, but not required.
- Working knowledge of SQL, python, AWS and Teradata environments
- Ability to collaborate with internal and external stakeholders across multiple functions and locations.
- Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.
- Previous experience working in Tableau.
- Advanced Microsoft Office knowledge required including Excel and PowerPoint.
- Flexible and adaptable; ability to work effectively in ambiguous situations.
- Excellent verbal and written communication skills.
- Results driven, ability to make decisions and help solve problems.
- Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Ability to influence, collaborate and lead cross-functional teams
- Excellent organization, time management, delegation, and prioritization skills.
What You’ll Get:
- 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Salary : $75,000 - $80,000
