What are the responsibilities and job description for the Part Time Customer Service Exit Gate position at Hertz Local Edition?
As a Part Time Customer Service Exit Gate your general responsibilities include but are not limited to:
- Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle
- Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.
- Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate.
- Assist customers with directions, and review and resolve rental contract and vehicle issues.
- Manually log and release vehicles from lot during computer system outages or unavailability.
- Perform related responsibilities as required or assigned.
Professional Experience:
- Minimum 1 year customer service and security experience preferred
Knowledge/Skills:
- Knowledge and skill in the operation of car rental software and hardware
- Knowledge of car rental operations
- Ability to manage stressful and unusual situations while maintaining good customer relations
- Good organizational skills with the ability to write clearly and concisely
- Ability to understand and follow oral and written directions
- Ability to speak and understand English
- Car rental product knowledge and ability to use effective and approved sales techniques, as required
- Ability to type and perform accurate data entry
- Ability to operate radio, security and computer equipment
- Ability to process all paperwork according to policies and procedures
What You’ll Get:
- Hourly Rate is $23.04 Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
- Bonus Plans: Eligible, Up to 12%
- Bonus: Eligible, Up to 12%
- Benefits: Eligibility and program information can be found here at HertzBenefits.com. To include:
- Employee Assistance Program for employees & family
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Salary : $23