What are the responsibilities and job description for the Central Operations Manager position at Hertz Local Edition?
The Central Operations Manager is responsible for managing escalations within a specific region. They will act as a subject matter expert and will own resolving problem cars from start to finish. They will drive out of service improvements by solving complex fleet and maintenance issues that the field team is unable to solve quickly. They will be a resource for the field team to escalate to when they have problem vehicles that need a dedicated resource to solve. Additionally, they will proactively seek problem cars and create escalations which will ultimately allow the field team to focus on more tactical solves.
Wage: $70,000 annually
A Day in the Life:
The Central Operations Manager will monitor the escalation queue for their assigned region. They will own the process of identifying and resolving bottlenecks for fleet and maintenance related no-rev vehicles by taking on the burden of troubleshooting and resolving the more time consuming escalations from the field fleet and maintenance teams. They will be held accountable for reducing idle days by working the most complex or aged vehicles that are not generating revenue. They will also work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO. They will report into the Sr Director of Fleet.
What You’ll Do:
- Own Central Ops (CO) Escalation process for assigned region
- Reduce field workload for complex fleet and maintenance issues
- Own escalations from start to finish and work to expedite resolution through subject expertise.
- Call dealerships and establish / take actions on next steps for problem vended vehicles
- Analyze learnings from CO process to improve workflow and create efficiencies to reduce dwell time
- Identify bottlenecks which drive high no-rev days and work to remove/resolve
- Work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO
- Measure vendor performance and hold accountable for SLAs
- Track and report KPIs related to CO escalation resolution
What We’re Looking For:
- 3 years’ experience in fleet or maintenance operations
- Bachelor’s in Business Management, Supply Chain, or like field required
- Moderate proficiency in [Maintenance and fleet operations workflow, Supplier Negotiations, Vendor management]
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results driven, ability to make decisions and help solve problems
- Ability to collaborate with a diverse, high-performing, results-oriented, and highly-engaged team.
- Ability to drive process and organizational change.
- Ability to motivate teams and keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability.
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Salary : $70,000