What are the responsibilities and job description for the Area Manager position at Hertz Local Edition?
The objective of the Area Manager role is to increase market share, control fleet, meet and exceed its profitability targets, reach customer service goals, train and develop your team. Responsible for customer and employee relations for Hertz Local Edition locations.
A Day in the Life:
The Area Manager is responsible for ensuring the successful operation of their assigned grouping of Hertz Local Edition branches
The salary for this position is based on experience and internal equity.
What You’ll Do:
The objective of the Area Manager role is to increase market share, control fleet, meet and exceed its profitability targets, reach customer service goals, and develop staff. Responsible for customer and employee relations for Hertz, Dollar and Thrifty brands.
- Achievement of Operational goals, revenue goals and financial objectives as stated in annual Business Planning Ensure unparalleled customer satisfaction
- Develop and implement local sales and marketing initiatives
- Training and development of all location employees
- Ensure efficient utilization and effective control of vehicle inventory. Inspire staff members to reach for high goals, encourage open discussion of ideas for improving the Area’s performance and challenge staff members to develop to their potential.
- Create an 'Ownership' Culture with a Focus on Sales and Customer Service.
- Challenge, Encourage and Develop Employees
- Maintain Effective Employee Staffing
- Achieve Fleet Utilization and Out of Service Goals
- Manage Required Administrative Tasks, Controls and Reports.
- Remain current on all administrative duties according to company policy.
- Give specific performance feedback to each employee on an semi annual and annual basis.
- Complete sales calls with Branch staff to develop employees, increase market penetration and increase revenue
- Ensure all corporate policies and procedures are administered and followed appropriately by all personnel
- Role model leadership skills.
What We’re Looking For:
- Bachelor’s Degree preferred
- Minimum of five (5) years of management experience in a customer-focused environment preferred
- Previous car rental industry experience preferred.
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Strong customer service orientation with ability to interact effectively at multiple levels in support of customer relationships
- Commitment to continuous improvement
- Some knowledge of employment and labor laws
- Ability to manage multiple priorities
- Ability to work in a fast paced environment
- Proven sales ability
- Excellent communication and presentation skills
- Strong relationship building skills
- Develop and lead high performing team
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts – Hertz Perks at works, providing discounts for Theme Park Tickets, Gym Memberships & more