What are the responsibilities and job description for the Experienced Automotive Service Advisor / Assistant Service Manager - Dover Lincoln Mazda position at HERTRICH Family of Automobile Dealerships?
Experienced Automotive Service Advisor / Assistant Service Manager (Full-Time)
Hertrich Family of Automobile Dealerships - Join Our Growing Team!
Are you an experienced Automotive Service Advisor or Service Writer looking for the next step in your career? Hertrich Family of Automobile Dealerships is seeking an energetic, customer-focused Automotive Service Advisor / Assistant Service Manager to join our world-class team.
Why Hertrich?
At Hertrich, we offer exceptional opportunities for growth and advancement in a fast-paced, rewarding environment. With over 24 dealerships, 18 automotive brands and 14 Collision Centers across the Delmarva Peninsula, we are a recognized leader in the industry. As a family-owned business, we have been committed to serving our community for over three generations, supporting over 90 local organizations and charities.
We pride ourselves on our entrepreneurial culture and high standards of excellence. We don't settle for "just good enough"; we aim for exceptional in everything we do. If you're dedicated, innovative, and passionate about delivering the best service, we want to hear from you!
What We Offer:
- Competitive Salary
- Comprehensive Medical, Dental, Vision, and Life Insurance options for you and your family
- Short- and Long-Term Disability Coverage
- Paid Vacation, Holidays, and Personal/Sick Days
- 401(k) Plan with Employer Match
- Employee Purchase Discounts
Key Responsibilities:
- Greet service customers promptly and courteously
- Answer service calls and schedule appointments
- Advise customers on estimated service/repair costs and timelines
- Coordinate service orders with technicians and monitor progress
- Ensure high levels of customer satisfaction by delivering on promises and getting it right the first time
- Suggest additional services where appropriate
- Assist in monitoring service operations and daily paperwork (training to support Service Manager)
- Maintain inventory of parts and enforce service rules in the facility
- Other duties as assigned
Qualifications:
- Minimum of 2-3 years' experience as an Automotive Service Advisor / Service Writer or 1 year as an Assistant Service Manager
- Strong customer service and sales skills; prior up-selling experience a plus
- Excellent communication and organizational abilities
- Computer literate and comfortable using service management systems
- High School Diploma or GED required
- Valid Driver's License with few to no points on driving record
- Must be available to work a flexible schedule, including evenings and Saturdays
About Hertrich Family of Dealerships:
For over 60 years, Hertrich has been committed to the community and delivering excellence in customer service. We pride ourselves on our team-oriented culture and believe in fostering an inclusive environment where everyone has the opportunity to thrive.
We're an equal-opportunity employer, committed to diversity and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.