What are the responsibilities and job description for the Body Shop Customer Support Specialist - Dover Collision position at HERTRICH Family of Automobile Dealerships?
Body Shop Customer Support Specialist
Join a Growing, Fast-Paced Collision Center Team as a Collision Center Administrative Assistant!
The Hertrich Family of Dealerships is looking for a Customer Support Specialist / Administrative Assistant to join our busy Collision Center in Elkton, MD.
If you enjoy helping customers, staying organized, and working in a fast-moving environment-this is a great opportunity to build a stable, long-term career with one of the largest automotive groups on the Eastern Shore.
Why Choose Hertrich?
- Medical, Dental, Vision & Life Insurance
- Short & Long-Term Disability Options
- 401(k) with Employer Match
- Paid Vacation, Holidays & Sick Time
- Employee Vehicle Purchase Discounts
- Career growth with a 24-dealership organization
We are a third-generation, family-owned company representing 24 dealerships, 15 collision centers, and 18 automotive brands, proudly supporting over 90 local charities and organizations.
What You'll Do
- Provide friendly, professional customer service in person and over the phone
- Support daily office operations within the collision center
- Handle accounts payable/receivable, deposits, receipts & petty cash
- Assist with insurance processing, data entry, and documentation
- Maintain accurate files, reports, and records
- Coordinate with team members to ensure smooth workflow
- Perform additional administrative tasks as needed
What We're Looking For
- Strong customer service and communication skills
- Professional appearance and positive attitude
- Detail-oriented, organized, and dependable
- Self-motivated with the ability to multitask
- Computer skills required (QuickBooks or similar a plus)
- Bilingual (Spanish) is a plus
- High School Diploma or GED required
- Valid Driver's License
Ready to Get Started?
If you're looking for a role where you can grow, stay busy, and be part of a supportive team-we want to hear from you!
Apply today and join the Hertrich team!
Equal Opportunity Employer Hertrich Family of Dealerships is committed to creating a diverse, inclusive, and drug-free workplace.