Security Operations Dispatcher - Security

Penn State Health - Hershey Medical Center

Location: US:PA: Hershey
Work Type: Full Time
FTE: 1.00
Shift: Night
Night Shift Differential: $2.50/hour
Hours: 6:00p - 6:00a, 2 on/2 off/3 on/2 off/2 on/3 off
Recruiter Contact: Nicholas Wine at [email protected]

SUMMARY OF POSITION:

Responsible for functioning as the main operator of the command/operations center. The Security Operations Center functions as a center where calls for security assistance are received, a radio dispatch center for incoming and outgoing radio communications, a monitoring station for access control operations, e911 emergency application, Radiation Monitoring Systems, a video surveillance center where cameras can be viewed both live and historically, and a location where documentation on all department activities occurs. A computer aided dispatching (CAD) and incident report application is also a primary responsibility of this position.

MINIMUM QUALIFICATIONS:

High School diploma with 1 year of job related experience or a combination of equivalent related education and/or experience required.

New hires must complete their IAHSS Basic Certification within 6 months of hire. Current employees must complete their IAHSS Basic Certification within 12 months. Once achieved, IAHSS Basic Certification must be kept current and recertification at the Basic Level or higher is required every 5 years.

KNOWLEDGE, SKILLS, & ABILITIES:

Working knowledge of police, fire and medical protocols

Interpersonal skills and good verbal and written communication skills required

Ability to maintain employee and patient confidentiality required

Advanced computer skills and ability to use electronic equipment required

Ability to work with limited supervision required

Ability to work well under pressure while relating to staff and customers required

Ability to manage multiple projects, tasks, issues, and assignments with varying degrees of priority required

Manual dexterity adequate for utilizing a computer keyboard required

Ability to adapt to simultaneous, multiple, and varied stimuli required

Near visual acuity for deciphering fine print, viewing computer screens, and distinguishing color, sizes, and shapes required

Demonstration of dependability, including attendance and punctuality, required

Professional demeanor required.

PREFERRED QUALIFICATIONS:

Experience in security, law enforcement, communications, or dispatching preferred.

Previous customer service experience preferred.

Advanced understanding of complex security access control and surveillance systems preferred.

Understanding of and experience with Act 235 preferred.

Previous healthcare experience preferred.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?

Penn State Hershey Medical Center is Central Pennsylvania’s only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Union: Non Bargained