Guest Services Supervisor

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID! Job Duties (Duties marked with an asterisk are essential functions of this job): Conduct Guest Experience group shift meetings with employees and supervisors Maintain a clean work area, including preparing and sweeping queue areas, work stations, walkways/paths are free of debris, and removal of trash when necessary* Communicate with supervisor(s) regarding staffing needs and coordinate a team member's break schedule to ensure compliance* Ensure employees are trained at their assigned locations and have proper documentation. Coach employees and administer disciplinary action when necessary* Adhere to Guest Experience standard operating procedures and maintain proficiency in all Guest Relations positions* Maintain, complete, and audit proper documentation including opening/closing checklists, training, cashier reconciliation reports, communicate any discrepancies with Finance and Management, update communication logs, complete/document miscellaneous adjustments and track inventory, and be responsible for inventoried items* Conduct the required amount of Internal Audits* Assist in the onboarding and on-the-job shadow training of seasonal team members and interns* Provide our guests with exceptional guest service, resolve all guest inquiries in a timely manner (including collaborating with other departments when needed), log guest feedback, and adhere to department and company service expectations* Initiate positive guest interactions and maintain a thorough working knowledge of Hersheypark guest programs, including the accessibility program, and upsell applicable programs* Help facilitate and enroll guests in the Accessibility Program* Perform other duties as assigned Qualifications: Must be 18 years of age or older on the date of applying Must have previous experience in a customer service or hospitality environment Knowledge, Skills, and Abilities: Must be proficient in the use of Google Workspace applications Must have the ability to effectively communicate verbally, including delivering safety instructions/directions, verbal cues, and speaking clearly into microphones and radios Must have the ability to effectively communicate nonverbally, including maintaining eye contact Must have the ability to comprehend instructions (verbal, demonstrated, and/or written) and retain information Must have the ability to remain alert and vigilant at all times Must be able to successfully attend and complete all department training requirements Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines Must have the ability to safeguard confidential information Embody Hershey Entertainment & Resorts Company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others Must have strong conflict resolution/problem solving skills Job Demands: Must be able to work flexible hours, including mornings, evenings, weekends and holidays, as well as maintain three (3) days of operational availability, Memorial Day - Labor Day Physical requirements include standing for periods up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance Must be able to work in a combination of indoor and outdoor weather conditions. Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers)

Salary : $35,000 - $43,000