What are the responsibilities and job description for the ZOO ADMISSIONS AGENT - Age 16+ position at Hershey Entertainment and Resorts?
Do you have a passion for both people and animals? As a ZooAmericaⓇ Admissions Agent, you will help with guest entry into the Zoo, both from our main entrance and our HersheyparkⓇ bridge entrance. Throughout the day, ZooAmerica Admissions Agents may sell tickets and season passes, assist guests with entering the Zoo, answer guest questions, and more!
This part-time seasonal position is responsible for providing our guests with exceptional guest service, following proper uniform and appearance standards, maintaining the cleanliness of your work environment, and completing specific job duties.
Positions are currently available for employees age 16 or older who are available to work throughout the fall for September weekends, Hersheypark Halloween and Christmas Candylane® (September, October, November and December).
Job Functions:
- Handle guest questions throughout the day about ZooAmerica and various zoo animals
- Sell various ticket programs and ZooAmerica Memberships through the use of the Galaxy ticketing system
- Learn to operate and use a computer-based ticketing program to ensure guests are assisted in a friendly and efficient manner
- Provide guests with handstamps entering from Hersheypark on the ZooAmerica Bridge and assist guests with re-entry to Hersheypark
- Provide guests with directions and resolve guest inquiries
- Comfortable handing money, including making change, as well as completing cashless transactions
- Adhere to department policy on cash handling and reporting
- Assist with ZooAmerica programming group check-in
- Communicate and work with other departments effectively to ensure the best possible experience for our guests
- Learn operational standards for the Guest Experience Department
- Assist in other areas of the Guest Experience Department as needed, including the Front Gate
- Adhere to operational standards for the Guest Experience Department at Hersheypark
Salary : $1 - $1,000,000