Security Agent

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

We are currently looking for a:

Roles & Responsibilities:

Security Agents are responsible for maintaining a safe environment for guests and employees. The perfect candidate should have an eye for detail, a knack for problem-solving, and an ability to remain calm in stressful situations.

Job Duties & Responsibilities:

• Enforce all park rules and regulations

• Monitor park assets with intent to ensure the safety of all our guests and employees

• Maintain constant vigilance while the park is operating to identify any potential issues or safety concerns; communicate any potential issues to other departments and/or leadership in a timely manner

• Conduct bag checks to prevent prohibited items from entering the park

• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests

• Monitor guest safety and communicate conflicts to supervisors on duty

• Take control of emergencies and intense situations while remaining calm

• Professionally manage crowd control during emergency situations

• Continuously monitor guest behaviors and attempt to curtail any potential situations before they escalate further

• Exercise clear and concise communications with all park departments

• Assist in safety prevention efforts, including responding to all safety calls, fire alarms, and emergencies.

• All other duties as assigned by leadership

Education and Experience:

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered

• 1 year of previous security or related experience highly desired

• NH Security Identification Card are preferred, but not required

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with NH Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Must be able to work third shift (overnight) if the park security operates on a 24-hour schedule

• Must have reliable transportation to and from your scheduled shift

• Must possess a valid driver’s license and a good driving record

• Ability to safely and efficiently operate motorized vehicles and equipment

• Ability to comprehend and carry out verbal and written instructions

• Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations

• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs

• Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner

• Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices

• Ability to professionally and calmly deal with stressful and/or tense situations

• Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Ability to maintain certifications as required by assignment

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.

• Ability to remain sedentary for extended periods of time, while using a computer/camera equipment

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

• Must have good visual acuity, night vision, and peripheral vision.

• Ability to see details of objects that are more than a few feet away

Working Conditions:

• This role will be based in both an office setting as well as frequent exposure to all other indoor and outdoor park environments

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions

• Subject to dark environments, particularly during midnight shift

• Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

• Subject to bloodborne pathogens; Proper PPE is required in these situations.

• Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits:

Working at Water Country is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Water Country host, you can be the smiling face that makes a great first impression for incoming guests, a lifeguard who soaks up the sun while keeping guests safe, or a maintenance technician that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Herschend Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Enjoy free entry to Water Country and select Herschend parks at no cost on your days off
Invitations to exclusive company-sponsored employee events throughout the season

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We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Water Country. Apply today!