Idlewild and SoakZone: Seasonal Group Sales Events Coordinator

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Idlewild and SoakZone in Ligonier, PA, is seeking a Seasonal Group Sales Events Coordinator to assist through the operating season and partial off-season. The Coordinator will work alongside the Group Sales Manager, Catering Manager, and the park’s Marketing Director and Events Team at large in managing in-park group events, working with corporate and organizational professionals booking at the park, assisting with all group picnic details, and assisting in various in-park events held at Idlewild and SoakZone throughout the year.

The person who joins the Idlewild and SoakZone Sales & Events team will receive on-the-ground training in managing the reputation of one of the most treasured institutions in Pennsylvania and the amusement industry. Applicants must exhibit excellent work ethic and communication skills, demonstrate creativity, and understand the importance of attending to even the smallest details.

We are currently looking for a:

Idlewild and SoakZone: Seasonal Group Sales Events Coordinator

Roles & Responsibilities:

Roles & Responsibilities

• Welcome all guests with a friendly smile and inviting manner!

• Smile and communicate with coworkers and guests

• Execution of corporate functions and special event set-up and tear down, often with multiple events on the same day, with each event having its own unique set up requirements. This would include pre-planning, and day-of execution of Group Events such as Showcase of Stars, Cheerleading competition, Scout days and other large and small group picnics and catered events

• Assisting Group Sales team with phone inquiries, ticket printing and mailing as needed

• Secondary to the primary role of Group Sales Coordinator, as schedule permits, this role may also assist the park Events team with In-park Promotional Event setup and operations to include character meet and greets, dance-party executions, and more

• Additional duties include maintaining recreational facilities, departmental equipment and supplies, ensuring cleanliness and safety in assigned areas and performing all tasks in compliance with company safety guidelines and requirements, report information and maintenance concerns to the Director

• Work alongside the principals of Idlewild’s Marketing Department, Group Sales, and Catering.

• The Director of Marketing will help the seasonal Coordinator prioritize tasks and focus on multiple projects and deadlines simultaneously

Education and Experience:

• Must currently have or be pursuing a Bachelor’s degree in Marketing, Public Relations, Communications, Sales, Event Management, or related major is desired Equivalent work experience will also be considered

• 1 year of related experience highly desired

• Previous amusement park, theme park, or waterpark experience a plus

Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Must have reliable transportation to and from your scheduled shift

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

• Ability to maintain composure and a high degree of professionalism when handling and/or responding to negative feedback

• Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers

• Must be comfortable speaking in front of large groups

• Must possess strong attention to detail and problem-solving abilities

• Ability to use office technology and equipment, such as PC, software, copier, and telephone

• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to remain seated for extended periods of time, while using a computer

• Ability to stand, walk, and remain on feet for long periods of time throughout the day

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations

• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Team member benefits: