What are the responsibilities and job description for the IT Support II position at Herring Bank?
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
IT Support II
Herring Bank is looking for an experienced and customer-focused IT Support II professional to join our team. In this role, you’ll provide hands-on technical support to our internal customers, troubleshoot hardware, software, and basic network issues, and help ensure our technology operates securely and efficiently.
This is a great opportunity for someone who enjoys solving technical problems, working directly with users, and continuing to grow their IT knowledge.
Location: Amarillo, TX
Schedule: Monday–Friday, with a flexible schedule between 7:00 AM and 6:00 PM local time. Occasional weekend overtime may be required.
FLSA Status: Non-Exempt
Reports To: IT Support Team Manager
Schedule: Monday–Friday, with a flexible schedule between 7:00 AM and 6:00 PM local time. Occasional weekend overtime may be required.
FLSA Status: Non-Exempt
Reports To: IT Support Team Manager
What You’ll Do
- Provide help desk support, manage work orders, and deliver excellent customer service.
- Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and other hardware.
- Install and support software across Windows, iOS, and Android platforms.
- Troubleshoot basic network and connectivity issues.
- Utilize remote troubleshooting tools to diagnose and resolve technical issues.
- Monitor designated systems and escalate issues when necessary.
- Maintain physical and software access security standards.
- Assist employees with training on technology and products.
- Document procedures, solutions, and recurring product issues.
- Stay current on emerging technologies and IT best practices.
What We’re Looking For
- 3 years of IT support experience.
- Strong troubleshooting skills across hardware, software, and basic networking.
- A proactive, problem-solving mindset and genuine interest in tackling IT challenges.
- Strong communication and interpersonal skills.
- Ability to follow and maintain established security policies and procedures.
- Ability to utilize AI tools to assist with troubleshooting is strongly preferred.
- Familiarity with banking systems and security is preferred.
- CompTIA A , MCP, or similar certification is a plus. Candidates without a current certification should be willing and able to obtain one within six months with company support.
- Bachelor’s degree in a related field preferred, but not required.
- Strong work ethic, dependability, and punctuality.
- Willingness to travel occasionally.
Physical & Work Requirements
This position operates primarily in an office environment with occasional travel or outdoor activity. The role may require lifting and carrying up to 50 pounds and working with computers, mobile devices, telephones, printers, and other office technology. Candidates should be comfortable managing multiple priorities, meeting deadlines, and performing detailed technical work.
Join Herring Bank
If you enjoy helping people, solving technology problems, and working in an environment where security and reliability matter, we encourage you to apply for our IT Support II position.