Billing and Collections Specialist

JOB TITLE: Billing and Collections Specialist

DEPARTMENT: Finance                                                                     

FLSA STATUS: Non-Exempt

REPORTS TO: Billing and Collections Manager

SCHEDULE: Monday - Friday, 10:00 a.m. - 6:00 p.m., with flexibility to work overtime;

This is an on-site position based in our New York office with the opportunity for a hybrid work schedule after 3 months.

About Herrick, Feinstein LLP:

Herrick is a prominent New York City-based law firm providing a full range of legal services. As a powerhouse mid-size firm, we regularly advise on many of the country's most preeminent legal matters, but our size allows us to maintain an enduring culture of collaboration. Our lawyers and staff enjoy their work and grow by working with each other - a fact that resonates in the results we achieve for our clients. 

POSITION OVERVIEW: 
We are looking for a dynamic team member with billing and collections experience in a professional environment. In this position, you will collaborate with partners and departments across the organization with the opportunity to make a difference.  This combined position provides immersion in both the billing and collection cycle of a law firm, utilizing industry-leading technologies.

Essential Duties & Responsibilities

Billing

• Utilize Aderant, a billing and collections software program, to process monthly billing packages, which include edits and preparation of invoices.
• Learn intricacies of the e-billing platform to enable streamlining of integration processes and troubleshooting as needed.
• Ensure all client billings are processed timely, accurately, with a thorough understanding of the billing requirements.
• Respond to billing and collections inquiries and provide reports for clients and attorneys.
• Research and generate statements and reports utilizing Aderant and/or Excel.
• Assist practice assistants with information for write-off memos.
• Adhere to established firm policies and procedures.
• Maintain proper guidelines for e-billing vendors and utilize Billblast.
• Maintain billing files in an orderly manner in file-site folders, which detail client and billing requirements.

Collections

• Provide daily oversight and review of assigned client accounts, monitoring WIP and aging receivables.
• Collaborate and routinely meet with assigned attorneys and the collection team to review matters and determine appropriate collection methods.
• Perform client account balance follow up, communicating with clients over email and phone.
• Analyze and provide reports, utilizing SSRS and other reporting tools, and other various documentation to support client and attorney needs.
• Record and maintain detailed records of collection follow ups and other account activity.
• Coordinate with Billing and Collections Manager to strategize on problematic accounts and escalate as needed.
• Monitor client payment plans, high risk accounts and occasionally work with outside collection agencies.

Daily Cash, On-Site Check Handling, Bank Activity Monitoring and Reconciliation

• Record cash receipts in Aderant, including on-site checks, lockbox checks, ACHs, wires, and credit cards.
• Update and maintain daily cash log (excel spreadsheet).
• Perform on-site bank deposits via remote check scanner.
• Monitor expected payments and retainers and send out alerts and updates regarding status of payments. Create initial retainer bills for clients opened without funds.
• Research obscure payment applications and collaborate with Billing and Collection Specialists, Billing Attorneys, and the Records Department on proper allocations.
• Coordinate with Billing Attorneys and Collections Team with client overpayments.
• Review and troubleshoot unidentified payments and overpayments with conflicts team to ensure timely deposits.
• Electronically image prior days’ cash receipts.
• Review bank activity for wires, electronic payments, credit cards, returned checks, deposit differences.

KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor’s degree is preferred with 2 or more years professional work experience in the collections area required.
• Excellent interpersonal and communication skills (written and oral), with ability to communicate effectively with a diverse group of attorneys and staff. 
• Extensive experience with collection calls and written communication.
• Thorough knowledge of MS Office applications.
• Advanced knowledge of Excel, including experience in v-lookup and pivot tables.
• Ability to meet deadlines, prioritize work, and handle multiple tasks with discretion.
• Must be able to work well in a team environment, as well as work independently.
• Must be able to assist other members and areas of the department as needed.
• Acute attention to detail.
• Strong analytical and problem-solving skills.
• Knowledge in Aderant is preferred.

COMPENSATION:

The range of base salary* the Firm reasonably expects to pay for this role is $65,000 to $80,000. The actual base salary for this role within the above range will be based upon factors such as experience and qualifications.

*This range does not include other forms of compensation or benefits that may be offered in connection with the job.

Herrick, Feinstein is proud to be an Equal Employment Opportunity employer and values diversity. We do not discriminate based on sex, sexual orientation, gender identity or expression, age, race, religion, creed, color, national origin, military/veteran status, disability, pre-disposing genetic characteristics, familial status, marital status, criminal history, status as a victim of domestic violence, or any other applicable characteristics protected by federal, state, or local law or regulation.

Salary : $65,000 - $80,000