Case Manager

Heroes Hope is seeking a compassionate, organized, and mission-driven Case Manager to support veterans experiencing homelessness or housing instability. This role serves as a critical point of contact for clients, helping them navigate resources, develop individualized care plans, and move toward long-term stability and independence.

The ideal candidate is relational, detail-oriented, and passionate about serving those who have served our country.

Key Responsibilities

Assessment & Care Planning

• Conduct comprehensive client assessments to identify immediate and long-term needs
• Develop individualized service and care plans based on client goals
• Assist clients in establishing achievable objectives related to housing, employment, healthcare, recovery, and stability

Service Coordination

• Connect clients with medical, mental health, housing, employment, and community resources
• Coordinate referrals and appointments with partner agencies and providers
• Collaborate with community organizations, landlords, VA programs, and service providers to support client success

Advocacy & Client Support

• Serve as a central point of contact for veterans and their families
• Advocate for clients while helping them navigate complex systems and services
• Provide ongoing encouragement, accountability, and crisis support as needed

Monitoring & Evaluation

• Regularly review client progress and assess effectiveness of care plans
• Monitor changes in client condition, barriers, or emerging needs
• Adjust support strategies and referrals based on client progress and outcomes

Documentation & Compliance

• Maintain accurate, timely, and confidential case notes and client records
• Ensure documentation meets organizational and program requirements
• Assist with data tracking, reporting, and outcome measurement

Qualifications

• Bachelor’s degree in social work, Human Services, Psychology, Counseling, or a related field is preferred. Relevant experience in case management, social services, nonprofit work, or veteran services may substitute for formal education.
• Strong communication, organizational, and interpersonal skills.
• Ability to work independently while also collaborating with a team.
• Experience working with vulnerable populations, homelessness, mental health, substance use recovery, or veterans is preferred.
• Proficiency in basic computer systems and documentation platforms.
• Valid driver’s license and reliable transportation.
• Must currently hold, or be able to obtain, Oklahoma ODHSAS Case Management Level I or II certification.

Preferred Qualities

• Passion for serving veterans and vulnerable populations
• Strong problem-solving and advocacy skills
• Ability to maintain professionalism and compassion in high-stress situations
• Flexible, adaptable, and self-motivated

Pay: $20.00 - $27.00 per hour

Benefits:

• Paid time off
• Paid training

Work Location: In person

Salary : $20 - $27