Patient Coordinator

Location: Baltimore, Alameda

Pay Range:  From $16.00 per Hour for “Entry-Level” and up to $21.00 per Hour for Very Experienced, Well-Qualified Professionals

Job Profile: Patient Coordinator 

Overview:  

Hero Practice Services is seeking a Patient Coordinator to ensure a positive first impression by efficiently executing front office processes including answering the phone, scheduling appointments, and collecting payment within a pediatric practice.

Hero Practice Services is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With offices across the country, we have helped millions of children and young people gain access to the care they need since 2006. Working at Hero is both a career and a calling … join us, BE A HERO!  

The Opportunity: 

This role has the unique opportunity to support the Heroes who actively serve the children and young people in our communities by improving their overall health and well-being.    

You will be responsible for the following: 

• Greet patients upon arrival and schedule appointments 
• Call patients regarding appointment confirmations, reminders, and cancellations
• Collect and process patient payments with efficiency and accuracy 
• Coordinate patient flow by keeping the appointment schedule organized and full
• Maintain a clean, sterile, and patient-centric working environment.
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc. 
• Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, DOL, Employee Handbook). 

You will be required to possess the following: 

• Exhibit strong interpersonal skills, listen to patients’ needs, and possess a friendly and outgoing demeanor 
• Working knowledge of Microsoft Office, including Word and Excel; experience with eCW, and UKG software. 
• 3 months to one year of administrative experience and/or previous healthcare scheduling experience
• Strong interpersonal skills and the desire for professional growth.
• Be organized and possess a superior knowledge of dentistry  

Your Compensation and Benefits will include the following: 

• Monthly Bonus Plan.  
• Medical, Dental, Vision, Retirement Savings Plan, Disability and much more!
• Professional Advancement Opportunities in an established, growing health care group. 

Physical Requirements  

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. 

Equal Employment Opportunity Statement 

The statements contained herein are intended to describe the general nature and level of work performed by Patient Coordinator, but is not a complete list of the responsibilities, duties, or skills required.  Other duties may be assigned as business needs dictate.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Hero Practice Services group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Salary : $16 - $21