Dental Operations Manager

Job Description: Operations Manager

Reports to: Regional Director of Operations

Pay Range: $65,000-$75.000 with bonus opportunities

Status: Exempt

 Company Overview

Hero Dental, Vision, and Orthodontics (DVO), LLC, is part of the Hero Practice Services group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!

Company Mission

To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.

 Outcome of the Role

The Operations Manager role is to consistently achieve financial, patient, and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental, vision, and orthodontic practice.

• Support and carry out the organization’s goals and values that align with the company mission, clinical compliance, and teammate development
• Work independently to achieve the goals of the assigned practice/area practices while adhering to company policies
• Demonstrate high integrity in all activities, do not cut corners to achieve goals, and ensure others are acting in the best interest of the patient
• Support the organization’s goals and values, support affirmative action, and respect diversity

 Minimum Qualifications

·       Minimum of 3 years’ experience required in management (healthcare, business, retail or

military) or equivalent

·         Dental, Vision, and/or Orthodontic experience desired, but not required

·         Minimum of 3 years of solid people management including but not limited to

teammate relations, hiring, termination, performance and professional development,

and annual reviews

·         Minimum of 2-3 years’ experience in providing outstanding customer service and

project management

·         Availability to work after hours and on weekends when needed.

Desired Skills

·         Bachelors’ Degree preferred

·         Engage and inspire a diverse team of 20 to meet the company’s mission

·         Identify issues and resolve problems promptly; use reason even when dealing with emotional topics

·         Experience leading multi-dimensional, cross-functional teams by attracting, training, and developing “A players”

·         Understand business implications of decisions; display orientation to profitability

·         Ability to handle a diverse workload with a tight time frame

·         Ability to summarize information and succinctly communicate analyses verbally and in writing. Must be able to present information effectively and to interact with all employees

·         Highly proficient at Microsoft Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project

 Physical Requirements

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. 

 Work Environment

Work is performed in a typical medical clinic and/or business office environment. Work in a clinical setting has the potential for exposure to blood and bodily fluids, and infectious pathogens. Must be able to use protective equipment as required.

 Salary and Benefits

Full time, exempt position. Competitive compensation and benefits package.

Equal Employment Opportunity Statement 

The statements contained herein are intended to describe the general nature and level of work performed by Credentialing Specialists, but is not a complete list of the responsibilities, duties, or skills required.  Other duties may be assigned as business needs dictate.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Hero Practice Services group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.