Customer Service Representative

JOB Clerical work involving considerable contact with the general public in registering and processing title transfers for vehicles, mobile homes and boats; issuing hunting, fishing licenses and concealed weapons license application; assisting in tax related work; conducting examinations for motor vehicle driving licensure and processing reports. EXAMPLE OF DUTIES Note: Depending on assigned area of responsibility, employees in this position may perform some or all of the activities described below.

Ability to perform the following, with or without a reasonable accommodation under the ADA:

• Assist the public in person using current technology available.
• Process motor vehicle and driver license transactions. Issue hunting and/or fishing licenses and concealed weapon license applications.
• Administer written and vision examinations for driver license applicants.
• Collect and process payments for customer transactions.
• Enter data correctly and consistently into computer terminal. Assure that required forms, documents, signatures, etc. are present, prior to completing transaction. Verify ID numbers and odometer readings.
• Process affidavits, registrations and forms. Type title transfers, corrections, replacements.
• Operate normal and specialized office equipment.
• Balance cash drawer and related reports.
• Provide excellent customer service to the public.
• Restock workplace with forms, decals, license plates and other required items.
• Assist in maintain a clean and orderly workplace/office.
• Process current and delinquent tax payments.
• Work independently.
• Process both motor vehicle and driver license transactions.
• Perform related work as required.

SUPPLEMENTAL INFORMATION

• Cashiering and money handling.

• Demonstrate proficiency in office policies and the laws, regulations, practices and procedures.
• Understand and carry out oral and written instructions.
• Maintain records and prepare forms.
• Make mathematical calculations with speed and accuracy.
• Operate a keyboard, calculator and computer with speed and accuracy.
• Establish and maintain effective working relationships with co-workers, and the general public.
• Communicate effectively with others in written and oral form.
• Read for comprehension.

• Sit or stand for extended periods of time.
• Retrieve and distribute license plates, forms and related items.
• Travel to and from vehicles; walk, climb steps and lean over/in vehicle to verify Vehicle Identification numbers.
• Lift and carry up to 30 pounds.