What are the responsibilities and job description for the Front Office Assistant position at Hernandez Roofing?
Company Description Hernandez Roofing is a leading commercial roofing company serving the Midwest, with deep expertise in addressing the region’s unique climate challenges. Founded in 2010 by Arturo Hernandez after 25 years of field experience, the company has built a strong reputation for high-quality workmanship, professionalism, and customer satisfaction. The team delivers cost-efficient and reliable flat roofing systems for a wide range of facilities, including schools, hospitals, warehouses, government buildings, and large commercial sites such as the Germania Building and General Electric. Hernandez Roofing emphasizes safety, full insurance and bonding, competitive pricing, and long-term value through top-tier warranties and preventative maintenance services. The company is committed to protecting clients’ investments, including rapid response for roofing emergencies within 24 hours.
Role Description
The Front Desk & Administrative Assistant is a full-time, on-site role based in New Berlin, WI, supporting daily administrative operations and project‑based workflows for Hernandez Roofing. This role will manage incoming calls, greet visitors, and provide professional front desk support to clients, vendors, and team members. The ideal candidate is professional, detail‑oriented, and able to manage multiple priorities while maintaining excellent communication and customer service.
Key Responsibilities
Front Desk & Customer Service
Greet visitors, vendors, and customers in a professional and friendly manner
Answer incoming calls, route them appropriately, and take accurate messages
Respond to emails and customer inquiries with clarity, professionalism, and urgency
Provide basic information about services, scheduling, and rental processes
Maintain a clean, organized, and welcoming front desk environment
Project Rental Support
Assist with planning and coordinating equipment needs for project‑based rentals
Track equipment availability, delivery schedules, and return dates
Communicate with vendors and internal teams to confirm deliveries, pickups, and timelines
Maintain accurate logs for rental start/end dates, equipment status, and project requirements
Administrative & General Support
Maintain organized digital and physical records, including receipts, invoices, and project folders
Support management with special projects related to accounts payable and receivable
Assist with basic bookkeeping tasks such as invoice entry, payment tracking, and vendor follow‑up
Coordinate with internal departments to ensure smooth workflow and timely communication
Office Operations
Monitor office supplies and place orders when needed
Assist office manager with scheduling meetings, vendor visits, and internal coordination
Help maintain compliance with internal processes and documentation standards
Provide general support to field teams, project managers, and leadership
Skills & Qualifications
Strong communication and customer service skills
Excellent organization and multitasking abilities
Proficiency with office software, scheduling systems, and digital recordkeeping
Ability to maintain professionalism in a fast-paced environment
Detail‑oriented with strong follow‑through