Organizational IT Administrator (BT-26169)

The Organizational IT Administrator (Full-Time) will support the NASA Marshall Space Flight Center (MSFC) Safety and Mission Assurance Services II (SMAS II) contract located at Redstone Arsenal in Huntsville, Alabama.

We are seeking an IM/IT professional to deliver innovative technology solutions, streamline SMA processes, and ensure consistent implementation of NASA/MSFC IT standards across supported organizations. This position will provide valuable support through developing automated applications, coordinating daily IT operations, assisting users, managing IT assets, and partnering with OCIO teams to enable efficient, mission-focused execution.

RESPONSIBILITIES:

• Develop, implement, document, and support automated SMA IT solutions while resolving technical issues and ensuring compliance.
• Manage SMA software procurement, IT equipment, property, and coordinate with MSFC's primary IT contractor.
• Maintain configuration management, cybersecurity adherence, required documentation, and account/access processes.
• Collaborate across SMA/MSFC to identify needs, solve problems, and support mission IT requirements.
• Support servers, team projects, presentations, and adoption of innovative IT tools and technologies.
• Serve as OITM: align with OCIO guidance, coordinate daily IT operations, resolve escalated issues, and manage onboarding/offboarding workflows.
• Oversee IT assets, device compliance, patching, and security updates.
• Communicate IT changes, outages, cybersecurity updates, and center-level initiatives to leadership and users.
• Ensure user-access governance and maintain accurate System Security Plans (SSPs) throughout system lifecycles.
• Other duties as assigned.

REQUIRED:

This position has been posted at multiple levels (must meet minimum level indicated). Depending on the candidate's experience, requirements, and business needs, we reserve the right to consider candidates at any level for which this position has been advertised.

• This position requires ship due to the sensitivity of customer related information.
• Must have a bachelor's degree in the field of information technology, computer science, engineering, information systems, cybersecurity or a closely related discipline.
• Must have 5 years of recent and related work experience.

DESIRED:

• Strong experience in IM/IT solution development, automation, or enterprise systems support.
• Knowledge of NASA/MSFC IT policies, OCIO service structures, cybersecurity requirements, and identity/access management.
• Proficiency in application design, coding, troubleshooting, and configuration management.
• Familiarity with Microsoft 365, cloud services, workflow automation, and system lifecycle support.
• Experience coordinating IT activities across multiple organizations or mission support environments.
• Ability to manage IT hardware/software assets, device compliance, patching, and endpoint security.
• Skill in documenting technical processes, producing security plans, and supporting SSP development.
• Strong analytical and problem-solving abilities, especially in resolving technical or process-related issues.
• Effective communication skills for interfacing with OCIO teams, leadership, and end-users.
• Ability to prioritize tasks, handle escalations, and support onboarding/offboarding workflows.
• Experience in teamwork, cross-functional collaboration, and supporting mission-critical operations.
• Adaptability and willingness to research, recommend, and implement innovative IT solutions.

WORK LOCATION:

• This position is located onsite; some travel may be required.
• Schedules are subject to change based on the requirements of the position and/or customer needs.

BACKGROUND INVESTIGATIONS REQUIRED:

All Bastion employees must be able to pass a national agency check and some positions require clearance and will require an extensive background verification/check process.

DRUG AND ALCOHOL SCREENING REQUIRED:

All Bastion employees must be able to pass a pre-employment drug screen and are required to participate in periodic random drug and alcohol screenings.

STANDARD BASTION REQUIREMENTS:

• Must have experience with Microsoft Office Suite, Word, Excel, PowerPoint, and TEAMS.
• All of Bastion's employees must be team players with strong work ethics and must be culture oriented.
• Able to communicate effectively, verbally and in written form, with internal and external customers.
• Able to follow company programs, processes, procedures, practices, requirements, goals, and objectives.
• Must be organized with good time management skills and must be able to work outside normal schedule and adjust schedule to meet peak periods and surge requirements.
• Generally, an office environment, but can involve inside or outside work depending on the task.
• Work may involve sitting or standing for extended periods (90% of the time) and may require lifting and carrying up to 25 lbs. (5% of the time).
• Regular attendance in accordance with an established work schedule is critical.

BASTION BENEFITS:

Bastion offers a wide range of benefits for their full-time employees; medical, prescription, dental, vision, AD&D, disability benefits, life insurance, retirement 401k, vacation, sick pay, holidays, flexible work schedules (when available), along with many other options. We also support career advancement through professional training and development.

ABOUT BASTION:

Bastion offers career opportunities with competitive benefits, exciting possibilities for advancement, and an exceptional work environment; the well-being of our employees is a priority, and our flexibility allows our employees a great work life balance. Our culture is based on strong business ethics, integrity, and professionalism. Our team members are known for their initiative and high-quality work. When it comes to our employees, we value, respect, and help them grow in their careers.

WORKPLACE EXCELLENCE:

At Bastion, we are passionate about our people and our safety culture. Individual thoughts, opinions, and perspectives bring value and help us develop solutions for challenging problems, they make us more inventive, and more resilient.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Bastion participates in e-Verify.

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BT-26169