What are the responsibilities and job description for the Design Center Sales Consultant position at Hermitage Design Center?
Company Description Hermitage Design Center has been a local, family-owned business in Middle Tennessee for over 80 years, offering one of the area’s best selections of lighting fixtures and home design products. The showroom has twice received the prestigious ARTS Award, recognizing excellence in product display and selection. In addition to serving local customers, Hermitage sells nationally, providing strong buying power, priority shipping, and a low price guarantee. The company is committed to first-class customer service, integrity in all interactions, and ensuring satisfaction at every stage of the customer experience. Team members join a stable, customer-focused environment with opportunities to work closely with clients on their design needs.
Role Description This is a full-time, on-site Design Center Sales Consultant role based in Nashville, TN. The consultant will welcome customers to the design center, listen to their needs, and guide them through product selections for lighting and related home design solutions. Day-to-day responsibilities include providing design recommendations, preparing quotes, processing orders, and coordinating with internal teams to ensure accurate and timely delivery. The role involves maintaining product knowledge, staying current on trends and inventory, and presenting the showroom in a professional, organized manner. The consultant will follow up with customers, resolve issues promptly, and help uphold Hermitage’s standards for integrity, service, and customer satisfaction.
Qualifications
- Demonstrated ability in Sales Consulting and Consulting to guide customers through product choices and design solutions.
- Strong focus on Customer Service and Customer Satisfaction, with a track record of building long-term client relationships.
- Excellent Communication skills, including clear verbal communication, active listening, and professional written correspondence.
- Basic design sensibility or interest in lighting, interiors, or home improvement, with the ability to learn product features and applications.
- Comfort working in a showroom or retail environment, including handling point-of-sale processes and order entry.
- Organizational and time-management skills to manage multiple customers, quotes, and follow-ups efficiently.
- Ability to work on-site full time in Nashville, TN.
- Prior experience in sales, design centers, or home furnishings is preferred.