Account Director - National Accounts

Company Description

Hermitage Design Center has been a leading lighting and design destination in Middle Tennessee for over 80 years, offering one of the region’s best selections of lighting fixtures and home design products. The company’s showroom and merchandising have earned two ARTS Awards, recognizing excellence in product display and selection. Hermitage also serves customers nationally, providing strong buying power that supports priority shipping, competitive pricing, and a low price guarantee. As a locally owned family business, Hermitage focuses on first-class customer service, integrity, and ensuring customers are satisfied at every stage of the buying experience.

Role Description: The Account Director manages the full sales cycle for assigned accounts, including prospecting, developing proposals, presenting design solutions, and closing opportunities while maintaining high customer satisfaction. The Account Director collaborates closely with showroom, sales, and project teams to coordinate timelines, deliverables, and product selections, ensuring projects stay on track and aligned with client expectations. Day-to-day responsibilities include leading account reviews, monitoring sales performance, resolving client issues, and identifying opportunities for growth with existing and new clients. The role also involves supporting process improvements, and representing Hermitage’s values of integrity and quality service.

CORE VALUES

Teamwork – All parts working together to accomplish our promises to our customers.

Expertise – Be experts in our field and continue to stay ahead of the educational curve.

Integrity – Delivering the truth regardless of the scenario. If you’re honest, you never have to remember anything.

First-Class Customer Service – The customer is all that matters to us. It’s about doing whatever it takes to satisfy the customer

THE OPPORTUNITY:

The Account Director will report directly to the VP of Sales. The Account Director is responsible for developing relationships with National Accounts. Hermitage National Accounts is partnered with some of the largest multi-unit corporations across the country. The Account Director will serve as a resource to our customers. Our goal is to deliver lighting consultative services that both lowers our client’s costs and increases their revenue while helping them achieve the specific look envisioned for their brand.

ESSENTIAL FUNCTIONS:

• Grow your business through systematic relationship development.
• Serve as an ambassador of Hermitage Lighting National Accounts.
• Deliver First-Class customer service acting with integrity.
• Work in a team environment while being able to take and give direction.
• Lead inside team and help develop their skills through positive motivation.
• Obtain company goals
• Complete 50 calls on a weekly basis.
• Provide accurate biweekly reporting on progress of your calls.
• Present a sales presentation to prospects
• Develop a list of 50 prospects
• Attend sales meetings and conventions
• Continue to educate yourself through courses, factory visits, and/or certifications
• Lighting experience preferred, but not required.

Qualifications

• Candidates should possess strong Account Management and Sales skills with a track record of building and maintaining client relationships, meeting revenue goals, and driving repeat business.
• Candidates should possess Project Management skills to coordinate timelines, deliverables, and resources across multiple client projects while maintaining attention to detail.
• Excellent communication, negotiation, and interpersonal skills, with the ability to collaborate effectively with clients, internal teams, and vendor partners.
• Experience in lighting, interior design, home improvement, or a related retail or B2B environment is highly beneficial.
• Strong analytical and organizational abilities, including use of CRM or account management tools to track activities, opportunities, and outcomes.
• Bachelor’s degree in business, marketing, design, or a related field, or equivalent relevant experience.
• Commitment to providing outstanding customer service and acting with integrity in all client and team interactions.

REQUIRED SKILLS:

• Ability to work within a team environment
• Strong verbal and written communications
• Ability to delegate tasks and provide guidance to Project Manager.
• Excellent time management and organization skills.

Job Type: Full-time

Willingness to travel:

• 25% (Required)

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Parental leave
• Travel reimbursement
• Vision insurance
• Work from home