What are the responsibilities and job description for the Logistics Services Administrative Assistant position at Hermes Worldwide Inc?
Description
Are you a highly organized, customer-focused individual with a passion for exceptional service and administration? Do you thrive in a fast-paced environment and enjoy providing behind-the-scenes support for your team? Join the Hermes Worldwide team as our Logistics Services Administrative Assistant and be the critical first point of contact for our valued clients and team members!
Hermes Worldwide is the leader in luxury passenger transportation in Colorado and we are looking for a proactive, positive, and resourceful individual to help us deliver world-class transportation experiences. This role is essential in ensuring the smooth operation of our Logistics Services department.
The Logistics Services Administrative Assistant is responsible for providing stellar support across multiple facets of our operation:
Client Communication & Sales (First Contact):
- Serve as the first point of contact for all event-related phone lines and email inquiries.
- Utilize excellent selling and listening skills to capture all inquiries and proactively seek future event bookings to maximize revenue.
- Respond promptly, efficiently, and courteously to all client and internal inquiries, requests, and complaints.
Event & Logistics Support:
- Assist the Logistics team with administrative tasks, including securing parking meters, signage, travel arrangements, and ordering client meals/beverages.
- Assist with the proposals and contracts process, including obtaining affiliate rates, entering manifests, and creating contracts using proposal tools and quotes.
- Provide a company "presence" at off-site venues and events.
- Perform airport greets and attend meetings/events around the Denver area as required.
Administrative & Systems Management:
- Manage and assign new leads equitably to coordinators using the lead log.
- Create new client accounts in the appropriate systems.
- Monitor Credit Card Authorizations and ensure compliance.
- Perform necessary internal audits (e.g., Group calendar, CDFs, CRM).
- Provide basic office computer/tech support and liaise with tech vendors to resolve issues.
- Protect company assets and confidential information (client, credit card, proprietary data).
Requirements
What You Bring to the Team:
- Education: High school diploma or higher (continuing education preferred).
- Experience: Entry-level with a degree in a related field OR two plus years of professional experience in event planning, sales, or customer service.
- Excellent oral and written communication skills.
- Proficiency in Microsoft Office and Google G-Suite Apps and ability to learn new software quickly.
- Strong time management skills and the ability to multi-task effectively.
- A customer service and teamwork focused mentality.
- Highly independent, resourceful, and effective in problem-solving.
- Strong technical capacity.
Benefits for our next Logistics Services Administrative Assistant
- Competitive Salary: $21.00 to $24.00 per hour
- PTO: up to 80 hours per year
- Health insurance: medical, dental, vision
- Lifestyle insurance: Life/AD&D, Short-term Disability, Accident, and Illness
- 401(k), Homeowners benefits, and LegalShield
- Team environment
- Opportunity for advancement
Salary : $21 - $24