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Vice President of Warehouse Operations

Position Summary

The Vice President of Warehouse Operations provides strategic leadership and oversight for all warehouse operations across the organization. This executive role is responsible for driving operational performance, financial results, customer service excellence, safety compliance, and continuous improvement across multiple sites.

The role partners closely with cross-functional leaders in Transportation, Sales, Finance, Human Resources, Information Technology, and Operations to support company growth, enhance service levels, maximize asset utilization, and foster a culture of accountability and continuous improvement.

Key Responsibilities

Operational Leadership

• Provide strategic direction and leadership for all warehouse operations
• Develop and execute operational plans aligned with company objectives and customer requirements
• Establish performance standards and accountability measures across all facilities
• Ensure consistent execution of operational processes, procedures, and best practices
• Foster a culture of safety, service excellence, productivity, and continuous improvement

Financial Performance

• Own warehouse P&L performance across all facilities
• Develop and manage annual operating budgets and capital expenditure plans
• Monitor labor, equipment, occupancy, and operating costs to meet profitability targets
• Identify opportunities to enhance efficiency and reduce costs
• Partner with Finance on forecasting, business cases, and performance analysis

Customer Experience

• Ensure operational excellence in delivering on customer service commitments
• Build and maintain strong relationships with key customers
• Participate in customer reviews and business development efforts
• Lead initiatives to improve service levels, inventory accuracy, and order fulfillment
• Support customer retention and growth through operational innovation

Safety & Compliance

• Champion a safety-first culture across all warehouse locations
• Ensure compliance with OSHA regulations and company safety standards
• Drive reduction in workplace injuries and workers’ compensation costs
• Maintain compliance with environmental, regulatory, and operational requirements

Workforce Leadership

• Lead, coach, and develop Warehouse Managers and operational leaders
• Build succession planning and leadership development programs
• Partner with Human Resources on employee engagement, retention, and recruiting strategies
• Foster a culture of accountability, teamwork, and performance excellence

Continuous Improvement & Technology

• Lead process improvement initiatives across all operations
• Utilize KPIs and analytics to drive performance improvements
• Champion technology initiatives including:
  • Warehouse Management Systems (WMS)
  • RF scanning
  • Automation
  • Labor management systems
  • Operational reporting tools
• Evaluate emerging technologies and industry best practices

Performance Management

Establish and monitor key performance indicators, including:

• Inventory Accuracy
• On-Time Shipping
• Order Accuracy
• Labor Productivity
• Warehouse Utilization
• Safety Metrics
• Customer Satisfaction
• EBITDA Performance
• Employee Turnover
• Quality Metrics

Qualifications

Education

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business Administration, or related field preferred

Experience

• 10 years of progressive warehouse or distribution leadership experience
• Minimum 5 years in a senior multi-site leadership role
• Proven experience managing multiple operational teams
• Demonstrated P&L ownership and financial management experience
• Experience in 3PL, contract warehousing, transportation, or supply chain operations preferred

Skills & Competencies

• Strategic planning and execution
• Executive leadership and talent development
• Strong financial and operational acumen
• Customer relationship management
• Continuous improvement methodologies
• Data analysis and KPI management
• Excellent communication and presentation skills
• Change management leadership
• Technology and systems implementation

Success Measures (First 12 Months)

• Improve warehouse profitability and EBITDA performance
• Increase labor productivity and operational efficiency
• Reduce safety incidents and workers’ compensation costs
• Improve inventory accuracy and service levels
• Strengthen leadership accountability across all facilities
• Develop scalable operational frameworks to support growth
• Drive measurable continuous improvement initiatives

Reporting Structure

Reports To:

• Chief Executive Officer

Direct Reports:

• Regional Directors of Operations
• Warehouse Managers
• Continuous Improvement Leaders
• Operational Support Teams

Travel Requirements

• 40 – 60% travel to warehouse locations, customer sites, and company meetings