What are the responsibilities and job description for the Driver Manager position at Hermann Forwarding?
Driver Manager,
Location: Surprise AZ
Job Summary
The Driver Manager is responsible for training, evaluating, and supporting drivers in full compliance with local, state, and federal regulations. This role requires close coordination with drivers, internal staff, and management to address issues, maintain strong professional relationships, and collaborate across departments to ensure employees have the tools and environment needed to succeed.
Responsibilities
Knowledge & Operational Oversight
Apply principles and methods related to the movement of goods, including cost and benefit considerations.
Provide exceptional customer service, including needs assessment, adherence to service standards, and monitoring customer satisfaction.
Coordinate with drivers to ensure timely pickups and deliveries.
Arrange periodic equipment maintenance as needed.
Maintain costs and profits within established budgets.
Track driver hours and mileage in collaboration with Load Planners to maximize productivity.
Support cost-reduction initiatives.
Monitor performance related to driver incidents, equipment failures, breakdowns, and other potential service disruptions.
Service Performance & Compliance
Maintain service rates that meet company expectations, including a 99.0% on-time service rate.
Ensure drivers follow all safety regulations and that training methods are effective.
Ensure dispatch protocols comply with both client and company policies.
Demonstrate proficiency with administrative systems and procedures, including:
Transportation Management Systems (dispatching, order processing, etc.)
Microsoft Office and other business applications
Satellite tracking and communications software
Planning & Workload Management
Communicate daily with drivers.
Dispatch drivers for previous, current, and upcoming assignments.
Update TMS orders accurately and promptly.
Provide ETAs for pickups and deliveries.
Track and trace shipments.
Manage rail billing, tracking, tracing, and communication with customers and dray partners for intermodal operations.
Perform other duties as assigned.
Qualifications
Degree in business or related field preferred
Proficient in Excel and Word
Knowledge of CDL, DOT, and HOS standards
Familiarity with federal, state, and local transportation and intermodal regulations
Minimum of 3 years’ experience in the transportation industry preferred
Benefits
Medical, dental, and vision insurance available after 30 days of full-time employment
401(k) with 35% company match
Company-paid life insurance
Paid time off
Disability, accident, and critical illness insurance
Performance-based bonuses
Hermann Services is proud to be an Equal Opportunity Employer.