Senior Manager - Logistics Operations

The Team:

The Dayton Distribution and Service Center supports E-commerce, Retail and Wholesale businesses for Hermès in the US. As a service center, we are considered the backbone of the company, providing services to all boutiques and departments while keeping the business in motion with limited delays or interruptions.

The Opportunity:

The Senior Manager of Logistics Operations reports to the Director of Retail Logistics and oversees the daily operations within our Distribution and Service Center including daily throughput, staff allocation, prioritization and added value projects. This role supports cross-functionally our Retail and Wholesale partners as well as ensures Ecommerce productivity levels are met daily. You will partner within the Distribution and Service Center, with Distribution Services, Traffic, and Inventory Control to set priorities as well as develop and implement continuous improvement strategies to operational flows and processes.

This role is onsite in our Dayton, NJ Distribution & Service Center.

About the Role:

• Managing and overseeing the evening shift’s logistics operations from 4:00pm to 12:30am.
• Responsible for the safety and security of team members, products, and facility.
• Manages logistics operations including daily small package, LTL and successful execution of fulfillment.
• Oversees the daily follow up on orders released to the Distribution and Service Center.
• Ensures allocation of staff to Ecommerce is adequate to meet the demands of the business, fulfilling final customer expectations.
• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
• Manages the staff in the processing areas to support related activities while building accountability.
• Completes Distribution Center operational requirements by scheduling and assigning staff, following up on work results.
• Onboards, trains and mentors’ employees to ensure employees are motivated and successful by establishing tools to maximize output.
• Own the optimization of Distribution Center efficiency (Inbound, Outbound and inventory accuracy)
• Oversees processes as well as keeps open communication with the Distribution Service & Transportation team to alert, report and escalate issues.
• Maintains physical condition of Distribution and Service Center while safeguarding processing area.
• Supports the control of inventory levels partnering with Inventory Control in the execution of cycle counts.
• Supports process design, standardization, and implementation as it pertains to Distribution Center operations and logistics.
• Leads efforts to drive continuous improvements to the delivery process - driving high internal customer satisfaction.
• Implement continuous improvement methodologies, in collaboration with Service Center management, to all aspects of the processing area.
• Develops process area layout and implements flow strategies optimizing product flow, organization and space.
  
  

Supervisory Responsibility:

• Yes
  
  

Budget Responsibility:

• No
  
  

Decision Making Responsibility:

• Yes
  
  

About You:

• 10 years of experience, in similar role and/or department
• Bachelor’s Degree preferred
• Conversational Spanish language preferred
• WMS - Manhattan Associates Software knowledge preferred
• Cegid knowledge preferred
• Solid understanding of budgeting and ability to exercise appropriate judgement
• High level of attention to detail
• Proven excellence at meeting long and short-term deadlines
• Solid knowledge of Microsoft Office & PowerPoint
• Strong written, verbal and presentation skills
• Ability to work independently to develop a method to achieving goals with little supervision.
• Independence and self-motivation skills
• Ability to work as a team as well as handle projects on his/her own
• Position requires flexible work schedule, including some weekends and during peak periods
  
  

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.