Client Relations Center Training Coordinator

The Team:

The Client Relations Center (CRC) is dedicated to providing exceptional, timely and professional client service via phone, email, and live chat. Serving as an extension of our boutiques, the CRC is a vital part of the Hermès client journey, ensuring every client receives a high-touch experience that reflects Hermès’ values of service and excellence.

The Opportunity:

As the CRC Training Coordinator, you will be responsible for supporting the organizing and delivery of a wide range of curricula to support the success and long-term development of CRC team members. Your primary mission will be to support the CRC Training Manager with onboarding, training and coaching of CRC team members. Typical training topics include Hermès service standards, product expertise, and CRC systems, with the goal of enhancing the overall client experience. Through classroom and virtual facilitation, coaching relationships, team meeting workshops, and the development of training resources, in this role you will serve as the bridge that unites CRC team members with the knowledge and skills needed for them to succeed. The ideal candidate is a community builder, who enjoys learning and is passionate about developing others.

Additional Responsibilities Included As Assigned By The Supervisor.

The CRC Training Coordinator is based in the E59 New York, NY Corporate Office and reports to the CRC Training Manager.

Role and Responsibilities:

Functional Responsibility

• Support the coordination, preparation and administration of CRC training programs, ensuring training materials, schedules and resources are organized and maintained.
• Support training rollouts through scheduling, logistics management, attendance tracking, material preparation and follow-up communications.
• Facilitate small-group training sessions and onboarding activities as needed to support learning and engagement.
• Partner with the CRC Training Manager to assess learning progress and identify performance-based training opportunities.
• Oversee monthly Self-Learning and CRC Training recap reports, raising awareness of department happenings.
• Update and maintain training documentation and reports as directed.
• Lead small-group sessions and create engaging workshops on relevant topics. Shadow CRC team to reinforce key training topics.
• Support additional projects as needed such as preparing weekly and/or monthly recaps of training initiatives, successes and opportunities.
• Track, report, and evaluate training programs for participation; make recommendations for new solutions and improve existing offerings.
• Support with delivery of important announcements through verbal and written communication including via Teams, email and weekly newsletter.
• All other duties assigned by supervisor(s)
  
  

Supervisory Responsibility:

• No
  
  

Budget Responsibility:

• No
  
  

Decision Making Responsibility:

• No
  
  

About You:

• Previous experience within the Client Relations Center or a luxury retail/service environment is preferred
• Proven ability to train, coach, and inspire peers
• Strong communication and facilitation skills
• Ability to adapt quickly and support multiple priorities in a dynamic environment
• Familiarity with CRC and corporate training environment
• Self-starter with the ability to work independently and as an active team player
• Technologically adept and eager to learn and introduce new systems and efficiencies
  
  

The range for this position is $27.19 - $30.05 per hour. Actual rates are determined on the job, location, and individual experience.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!
  
  

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180 year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com. Please do not submit resumes or applications to this email address.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.