Service Writer

Purpose:

Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership.

Responsibilities:

1. Fields internal and external customer inquiries to the Service Department
2. Follow service department processes to ensure internal and external customer satisfaction. This includes Repair Order, Standard Job Code, Warranty and Billing processes
3. Opens and maintains work orders until they are closed or invoiced
4. Reviews segments to ensure correct parts are listed and verifies that HTI charges and fees are properly billed and accounted for on work order
5. Maintains Service Department filings and records related to equipment manuals
6. May schedule and maintain mass channel relationships
7. Updates customer profiles with information such as equipment, hours, or other information from the customer repair orders
8. Actively promote and sell service marketing programs, financing and maintenance solutions to customers
9. Work with Centralized Transportation to maintain vehicle maintenance files in accordance with DOT regulations
10. Other duties as assigned

1. Basic knowledge of accounting practices
2. Ability to use standard John Deere applications and applications such as Microsoft Office and internet functions
3. Knowledge of office procedures
4. General understanding of mechanical/technical terms is preferred
5. High School diploma or equivalent experience
6. Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse
7. Physical requirements include lifting at least 10 lbs.