What are the responsibilities and job description for the Service Writer position at HERITAGE TRACTOR INC?
Purpose:
Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership.
Responsibilities:
- Fields internal and external customer inquiries to the Service Department
- Follow service department processes to ensure internal and external customer satisfaction. This includes Repair Order, Standard Job Code, Warranty and Billing processes
- Opens and maintains work orders until they are closed or invoiced
- Reviews segments to ensure correct parts are listed and verifies that HTI charges and fees are properly billed and accounted for on work order
- Maintains Service Department filings and records related to equipment manuals
- May schedule and maintain mass channel relationships
- Updates customer profiles with information such as equipment, hours, or other information from the customer repair orders
- Actively promote and sell service marketing programs, financing and maintenance solutions to customers
- Work with Centralized Transportation to maintain vehicle maintenance files in accordance with DOT regulations
- Other duties as assigned
Qualifications:
Experience, Education, Skills and Knowledge:
- Basic knowledge of accounting practices
- Ability to use standard John Deere applications and applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- High School diploma or equivalent experience
- Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse
- Physical requirements include lifting at least 10 lbs.