What are the responsibilities and job description for the Executive Director position at Heritage Senior Living?
Executive Director | Full-Time
Heritage Senior Living | Milwaukee & Surrounding Area
Heritage Senior Living is exceptional team-orientated organization with a growth mindset. We’re dedicated to providing our employees with the resources and tools they need to grow professionally and personally. We believe everyone wants to become the very best version of themselves. We’re here to help them along the way!
Why you should join Heritage:
- **Immediate Pay - on-demand access to your pay as you work**
- **Growth Opportunities**
- **Exceptional company benefits including, 401k with company match, Medical, Vision, Dental, Life Insurance, and an Employee Discount Program**
What makes an Executive Director successful?
- Caring and compassionate attitude with true concern for people
- Demonstrate a passion for working with seniors
- Maintain a positive, open-door atmosphere with residents, family, friends, and team members
- Excellent interpersonal skills; ability to connect with residents, families, and associates
- Strong ability to problem-solve and communicate complex issues; ability to work collaboratively with all co-workers
- Experience hiring, training, and managing the performance of others on the team
- Strong organizational and time management skills
- Drive continuous improvement, customer satisfaction and performance metrics
- Experience in a CBRF and/or CBRF setting is preferred
- Meet the minimum requirements of DHS 89 and DHS 83 for executive directors
Responsibilities:
- Overseeing the overall operations of the community including clinical, life enrichment, culinary, housekeeping, marketing and maintenance departments.
- Ensure community meets all regulatory compliance requirements, fulfills staffing needs to provide residents with high-quality care, and is a leader in customer service
- Quality and Service Delivery: promote and comply with all company procedures and policies, foster positive relationships with residents, family members and staff, achieve excellent customer service rating
- Compliance: maintain quality work conditions, ensure all aspects of regulatory compliance are met for CBRF/RCAC community
- Community Relations: maintain positive working relationships with local ombudsmen, health inspectors, fire departments, or any other organization, make frequent community tours to ensure property is clean, well maintained and in compliance, and promote the company's reputation
- Sales and Marketing: oversee all aspects of on-site marketing, manage outreach programs, create and promote effective sales culture in community, manage admission, discharge and transfer processes, meet or exceed 95% occupancy
- Budget, Financial Management, Performance Metrics: Maintain fiscal and budge responsibilities in all daily operations, ensure budgetary compliance and profitability, create, utilize, and update community action plan, engage families to ensure expectations are being met or exceeded
- People Management: Adhere to company HR policies, procedures, and all applicable regulations, manage hiring, training and development, assessment and supervision of all employees, manage the employee performance review process and ensure schedule is maintained for appropriate staffing
- Ensure proper respect, dignity, privacy and quality of life for all residents
Requirements:
- Ability to speak, read and write English
- Strong computer skills and Outlook and Microsoft software
- Must submit and pass all applicable pre-employment and annual tests and meet all training and other applicable state and federal guidelines
- Willing to have a presence on weekends, evenings, and holidays as needed
- Ability to work independently as well as within a team environment
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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