Internal Sales Advisor -Call Center (Full-time/Part-time)

Heritage Resource Group is looking for Internal Sales Advisors to join our Call Center!

Our Internal Sales Advisors is responsible for providing quality and efficient customer experiences in all aspects of a call center by participation through telephone, email or chats/texts. The main objective is to quickly and efficiently answer all inquiries through telephone, email, and/or text to provide information and schedule an in-person tour. This position is expected to increase the percentage of documented leads, improve gathering of contact information, grow the provider’s inquiry-to-tour ratio, and advance and modernize sales efforts

Duties and Responsibilities Includes:

• Answer phones and emails on all incoming inquiries and provide “speed to lead”
• Provide live “chats” with customers online
• Interact with all prospects in a friendly and courteous manner
• Engage with all new prospects, create more detailed customer profiles and share information based on each prospect’s specific needs and desires
• Nurture prospect relationships and improve the quality of the prospect experience
• Facilitate direct connections with Community Relations Directors from the Pacifica Senior Living community/communities that interest them
• Securely track relevant customer data and interactions
• Knowledge of the communities and services that each community provides
• Provide prospect with relevant community information to assist them scheduling an in-person tour
• Prospect outreach to assist Community Relations Directors with maintaining their database
• Provide a high quality of customer service to existing and potential prospects
• Perform additional responsibilities as needed

Competencies/Skills Required

• Excellent phone etiquette skills
• Ability and willingness to be part of a team which includes working together cohesively towards a common goal,
• Creating a positive work atmosphere and supporting each other to combine individual strengths to enhance team performance
• Maintain a courteous and professional manner when dealing with internal and external customers and vendors
• Ability to communicate information clearly
• Ability to handle multiple projects and details simultaneously
• Must be committed to accuracy and able to pay close attention to detail
• Well-developed oral and written communication/grammar skills
• Ability to readily isolate, evaluate, and solve problems with sound judgment
• Dedicated to ongoing education for changes in industry standards and trends
• Ability to maintain confidentiality both within and outside of the company
• Ability and discipline to follow all company policies including safety policies and procedures

Education and/or Experience

Minimum 3 -5 years’ experience in a sales/customer service environment and/or relevant senior living experience, including phone and keyboard skills.

Work setting:

• In-person
• Office

Schedule:

• Full-time/ Part-time
• Must be able to work weekends and have flexibility
• Hours will vary as we are open:

Monday- Friday from 6:00am – 6:00pm

Saturdays & Sundays 7:00am – 3:00pm

EEOC Statement:

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.

Pay: $18.00 - $23.00 per hour

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?

• Are you willing to take a drug test, in accordance with local law/regulations?

Work Location: In person

Salary : $18 - $23