MUSSEL & GATE ATTENDANT

The Gate Attendant plays a crucial role in maintaining safety within the HROA. Along with the receptionist this position is often the face of the HROA. Their responsibilities include confirming visitors’ identities, ensuring they are on the host’s visitor list, and granting or denying access accordingly. By diligently managing entry, Gate Attendants contribute to a safe and secure living environment for residents. Gate attendants are also the first line of defense against the spread of invasive mussels, ensuring compliance with regulations and completing inspections as necessary.  

Essential Functions and Responsibilities

•    Greet customers with a warm smile and positive attitude. 

•    Provide support and information to the patrol team, coworkers, and outside agencies regarding HROA activities. 

•    Handle concerns and grievances from members, tenants, and guests, in a professional manner and direct to appropriate leadership team members when necessary

•    Ensure registration is completed for all visitors, cars, trucks, recreational vehicles, and vessels coming into or through HROA gates.

•    Operate two-way radio to maintain contact with other HROA personnel.

•    Enter data into systems and create forms, ensuring high-level accuracy and detail.

•    Provide customer service to members and visitors including answering phones, checking in guests, and monitoring gate access corridors.

•    Help to quickly communicate policies and resolve questions from members effectively.

•    Read maps and give clear, concise, and accurate directions.

•    Effectively communicate to vessel owners or operations the purpose and method for vessel inspections.

•    Responsible for interviewing owners of vessels in accordance with Mussel Program to ensure compliance with HROA policies and procedures, and rules and regulations.

•    Conduct physical and visual inspections of vessels for compliance with state and county regulations.

•    Follow HROA policy and procedure for decaling member vehicles and vessels.

•    Identify and deter negative situations, when possible; notify Security as needed.

•    Perform other job duties, activities, or responsibilities as assigned by the needs of the organization.

Attributes and Abilities

•    Excellent organizational and time management skills.

•    Strong customer service focus with ability to communicate courteously and handle escalated issues. 

•    Excellent attention to detail and ability to multitask.

•    Good verbal/written communication skills (in English language) with ability to effectively communicate with managers, peers, owners, customers, visitors, and vendors.

•    Ability to work in a fast paced and results driven environment.

•    Learn quickly, understand/follow instruction and adapt to new problems and situations.

•    Ability to meet all safety and physical requirements of the job.

•    Must be customer service oriented. 

•    Must be able to speak in a clear and understandable voice so that communication may be conducted with people of various levels of education and capabilities.

•    Must be able to work constructively and cheerfully in an environment that may be stressful. 

•    Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays and remain focused. 

•    Must have competent organizational skills.

•    Ability to present professional appearance and behavior in accordance HROA policies.

Education, Experience, and Skills

•    High School Diploma or GED equivalent.

•    Experience in Customer Service 

•    Mussel Inspection Certification or ability to obtain within 3 months of hire.

•    Valid Driver’s License (California or license recognized by the State of California)

•    Proficiency with MS Office (Word, Excel, Outlook) and other technology.

•    Familiarity with multi-line telephone systems.

Physical Demands and Work Environment

•    Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, handle, feel, pull, bend repeatedly, climb stairs, balance, see with aid, identify colors, peripheral vision, hear with aid, write, count, read, speak, analyze, alphabetize, lift, and carry under 20 lbs., perceive depth and operate a motor vehicle.

•    Must be able to competently and legally operate a vehicle in the State of California to visit locations within the community.

•    This position will be performed both indoor and outdoor with varying types of lighting and controlled temperature. Potential for various inclement weather such as extreme temperatures, and rainy conditions while conducting Mussel Inspections. 

•    Working closely with others and working alone.

•    May require occasional night, weekends and holidays as requested.

•    Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, phone, two-way radios and vehicles.  

•    Must be mentally alert and detailed orientated with good reasoning skills.

•    Must be able to read well enough to see obscure or faint printing with or without corrective lenses.

•    Physical ability to move about on foot to accomplish tasks related to the position.