What are the responsibilities and job description for the Inside Sales and Customer Service Representative position at Heritage Promotions?
Job Overview
Join our dynamic team as an Inside Sales and Customer Service Representative, where you will be the vital link between our company and valued clients. In this energetic role, you will drive sales growth by engaging with prospects and existing customers, providing exceptional service, and managing accounts with enthusiasm and professionalism. Your proactive communication skills and ability to understand customer needs will help foster strong relationships, support marketing initiatives, and contribute to our overall success. This paid position offers a fantastic opportunity to develop your sales expertise while making a meaningful impact in a fast-paced environment.
Responsibilities
- Engage with potential and current clients via phone, email, and online channels to promote products and services
- Manage customer accounts efficiently, ensuring satisfaction and long-term loyalty through personalized support
- Utilize Salesforce or similar Customer Relationship Management (CRM) tools to track interactions, update records, and analyze customer data
- Collaborate with marketing teams to execute campaigns that generate leads and boost sales opportunities
- Conduct analysis of sales trends, customer feedback, and market insights to identify growth opportunities
- Support project management efforts by coordinating tasks, timelines, and deliverables across teams
- Provide outstanding customer service by resolving inquiries promptly, offering product guidance, and addressing concerns professionally
Skills
- Strong communication skills with the ability to articulate ideas clearly and persuasively
- Proven experience in sales or customer service roles within SaaS (Software as a Service) or financial services industries
- Familiarity with project management tools and techniques to handle multiple priorities effectively
- Knowledge of account management strategies to nurture client relationships over time
- Proficiency in Salesforce or similar CRM platforms for data entry, tracking, and reporting
- Analytical skills to interpret sales data, market trends, and customer feedback for strategic decision-making
- Ability to work collaboratively with cross-functional teams in marketing, analysis, and account management environments
This role is perfect for motivated individuals eager to develop their sales expertise while delivering exceptional service. If you thrive in energetic settings where communication is key and relationship-building drives success, we want to hear from you!
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20